Peyton is always friendly and professional!
He was very good in getting my serviced
I received excellent professional service at Capiral City Ford!
Attention was given to detail.
Peyton is a gregarious fellow who is pleasant to talk to. He is serious about service though. That is obvious too!
Peyton does a great job in and out always in a good mood ready to assist.
Nice kind and respectful would recommend to other people
Courtney was much better at communicating and giving me updates. You had my car for 2 weeks this last time to to download some software and I didn't receive a single update from Nygel. I had to call and talk to Steve to make sure my car was ready for pickup.
They had my truck for 3 weeks after initially told they was going to be responsible for doing a tune up on my truck. They called me to ask me after 3 weeks what do I want to do with my truck as far as service as though they didn't already tell me that the service was going to be free of charge. The service dept Manager said that their service agent wasn't supposed to have authorized it
Alyssa was great. I have no complaints about her. I appreciate that you were able to get my other service done at the same time as my appointment for my roof. I am not happy that I have to bring the Bronco in again next week because you have to wait for a part to come in. I told you what broke when I made the appointment. There was a week between when I made the appointment and the appointment date. I dont understand why you wouldn't have ordered the part when I called to make the appointment so you could fix it the same day it was there. Now I have to wait longer to drive it, bring it to you again, and inconvenience other people to to give me rides back and forth.
Paton was very customer oriented and provided extraordinary service.
Thank you Paton.
Peyton was courteous, professional and showed me dirty filters and recommendation.
Payton was very accommodating and friendly.
Mr steve was very friendly and professional and helpful I appreciate the fact that he text me to let me know the repairs had been made on my car and follow up the next
Morning to remind me my car was ready for me to pick up
Told one hour. Waited 2. Watched employees play on phones in-between service on my vehicle which added to wait time. Will not be back to this location
Courtney is great and got me right in
Glad they got me in so quickly for the appt.
Steve wasn’t very helpful, this is my first time dealing with ford, I only deal with Chevrolet.. I did not have a pleasant experience at all. Thanks!
I requsted a check of my transmission fluid. The tech writer told me you do not check transmission fluid. I have depended on that being a check of the fluid levels when I come in. My request was ignored. Before I left a person went out to check my level after my second request. The person did not start the car and did not check it while the car was running. I got an "its okay" when the person saw fluid smeared all over the dip stick. After the person returned to the shop. I checked it correctly. My level was about an inch below the full mark on the dip stick. I was also concerned about the color of the transmission fluid. The last time I was in there I was told my bsattery was low on cranking amps and it was recomended I replace the battery. I have not changed the batter. I am not sure the battery was checked/ There was nothing reported about the battery. While I was waiting, I usually watch the progress on my car. There were about 4 customers when I arrived. I was told my wait would be about 3 hours which I expected. Some how they ran me through in about an hour?? I checked the lift 3 or 4 time for my cars progress. I never did see my car on a lift.
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