Helped with the issues that were going on with my new truck. Fixed in a timely manner. Thanks
Everyone went above and beyond today and I am extremely thankful.
Service was great! Appreciated the ride to pick up the car. My only complaint is that it would have been nice if you could have washed the car or vacuumed it.
Peyton was very professional and caring . Great job.
You Services are outstanding
Ms. Butler was very helpful, courteous, and professional. She even managed to get the service charge reduced.
Very nice person. Job well done
Peyton did a great job! Kept me informed about what needed to be done and offered a quote for new tires. Very happy.
Always satisfied with Capitol City
I bring my vehicle to you for all my service work, you've never let me down. Great customer service and excellent communication.
Alyssa and the team were great. Everything went very smooth.
Brought my car in twice now for two separate issues. I had the pleasure to work with Courtney both times. Customer service was great as well as the communication. Bringing your car in for service is stressful enough, but she had all the answers to any questions that I might have had. Represented your company very well. Also big thank you to the rest of your team. From the tech that serviced my car as well as the nice lady that rang me up to the person retrieving my car. Thank you again all around.
On the road again!
A little slow out of the gate,
Thx
It was a 1 and 1/2 hour wait for a scheduled oil change, too long in my opinion.
Peyton was awesome as always!
Steve told me it’ll take 4-5 hours while it took 3 days, I brought the vehicle specifically for transmission and rear axel fluid service and you guys only did the rear axle fluid and not the transmission and I was told they don’t wanna deal with it, I’m very disappointed with your service and never come back there and tell everyone about it too.
Frustrated that we spent $400 on repairs today only to get into the car and find that my key battery was low, so I had to return to the dealership and buy two batteries for it. It would’ve been nice if someone would have noticed this and pointed it out so that we didn’t have to come back and get it fixed.
I spoke with my dad after I left the service shop and we talked extensively about how the people working at Ford dealerships are always some of the kindest people you can interact with. Alyssa was no exception to this. I have been fighting with my car all winter, fixing problems as they came up and the next one would be just around the corner. It came to a head when my battery completely died and neither a jump nor a couple hours on a charger helped at all. When I brought the battery to Capitol City Ford, Alyssa was quick to help diagnose the problems with the battery, and explain exactly what my options were going forward given my situation. She helped set up an account for me at Capitol City Ford so my warranty on the new battery I ended up having to purchase would be in the system, unlike the previous person who installed it. She made sure everything was right on the back end so that I would have as few problems as possible next time. Alyssa definitely made me want to bring my car back to get serviced at Capitol City Ford. She is an excellent employee!
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