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Real Reviews From Verified Customers

Service Center Review Summary

5 star 524 reviews 57%
4 star 222 reviews 24%
3 star 23 reviews 3%
2 star 94 reviews 10%
1 star 54 reviews 6%
Review Us
Lisa R.
5 out of 5
9/28/2024
Great thorough service
Marjorie W.
3 out of 5
8/28/2024
WellI was upset but I don't think it was your office's problem. I returned and they said my car needed retinting with the new revulation of photographing so they hadn't continued the inspection so I wouldnt have to pay for it. But I've been sick and really needed to get the inspection done. It was a postponed from the week before so I was already stressed. When I asked why they hadn't told me two hours earlier they said thr electricity had been down. Now I am even farther behind than when I went but not their fault.
Louis T.
4 out of 5
8/17/2024
Eddie, our mechanic, did an excellent job on our vehicle. It showed care on his part and a professional approach to work. Drove home to the South end of the Big Island with no problems. When in direct communication with the ladies in the service department, they all displayed an attentive manner and courteous service. Thx to Aura also for all her help and spot on care for our Palisade. I look forward to bringing our Hyundai back to Hyundai in Kona for service.
Radine C.
5 out of 5
8/16/2024
Great customer service
James R.
5 out of 5
8/15/2024
Great people!
Leona Ann.
4 out of 5
8/14/2024
Friendly check in with Aura.she is very personable.
Ilmar R.
2 out of 5
8/4/2024
My vehicle service was not performed at scheduled time. Had to reschedule appointment.
Perry P.
4 out of 5
7/16/2024
It was easy to make an appointment. The work was completed on time. Mahalo . See you next time.
Scott O.
5 out of 5
6/29/2024
Best service ever.
Kyle S.
1 out of 5
6/27/2024
Engine needed to be replaced and was under warranty. A replacement engine was ordered and took a month to come in. Service was completed and I drove home to find that my engine was smoking (white smoke). Brought back my car and the engine apparently had shipping damage and a valve was broken. This was not communicated to me until allegedly the problem was fixed. A day afterwards engine light comes on. A engine that has defects due to “shipping damage” was put into my car without telling me or my approval and I only get a year warranty plus 12,000 miles. I am definitely going to escalate this, this is shady.
Shara R.
2 out of 5
6/23/2024
We had to wait 5 weeks for a service appointment right after we bought the car.
Betty D.
4 out of 5
6/22/2024
Happy that the recall part has been changed. Staff is always cordial.
Rebecca T.
5 out of 5
6/20/2024
As always, the service department here is exceptional. Thank you all ,for all that you do.
Shawn N.
5 out of 5
6/8/2024
Excellent service! Very fast!
William M.
5 out of 5
6/6/2024
Really nothing to add.
Glenn R.
2 out of 5
6/5/2024
This was the worst service experience ever. Big Island motors has lousy customer care, even worse than Orchid Isle.
Bronson C.
5 out of 5
5/31/2024
Very friendly staff the lady at the front was very commodating even when I found out my scheduled appointment was the next days I came in the day before(my fault). The mechanic Joel Domingo was very help and explained my services real well and did a amazing job on my 2024 hyundai palisade.. Thank you big island motors for the amazing service..
Dustin F.
5 out of 5
5/24/2024
Aura is very sweet and professional. Always so helpful ??
Kelly W.
5 out of 5
5/24/2024
Aura and the mechanic who worked on my Ioniq 5 did great. I am grateful for them.
Glenda S.
5 out of 5
5/18/2024
Great service from Aura.

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