I love my EV and was pleased with my service.
Thanks for checking for all the recalls that was needed appreciate it
Service was good However, the repair was scheduled based on whe you expect the parts. I agreed to a date but then realized I couldn’t. I have left three messages to reschedule but no one has called me back
Excellent service and communication.
Sorry about all of the pet hair :/
The employees were so nice and accommodating.
Kind and helpful rep at the desk.
He found out for me what's the type of grease used for the doors.
The back door still feels stiff/heavy for me to open and close after Tx.
Can anything more be done for easier opening /closing?
They were completely unprofessional and trying to charge me an unrealistic price. They were no help what so ever.
Horrible customer service.
Fully aware that the Kona service dept is being staffed by the Hilo gang coming over to help. Just wanted to thank them for making that effort!!! As a long time (7 cars) Subaru owner it’s amazing to know that they’ll go over and above to treat us right. The way Subaru backs up their products is a major reason we keep coming back. Please acknowledge the effort and the work these folks are doing on behalf of Subaru and BI Motors! They deserve some bonuses!!!!!!!!! Mahalo! ~ Bernie ****-****-xxxx
Customer service guys are always kind and helpful and answer my questions clearly. Appreciate yall. Lemuel was the one helping me this time. He also messaged me with updates and gave me a call as soon as the car was done. All check engine lights are gone, car is running smoothly. Relieved and appreciative.
Initially it was hard to find anyone to help us, check the car in etc
They made sure that I'll be relieved with the my worries about my car
Len did a very good job within his ability. I waited almost 3 hours for a service for which I had an appointment. That appointment was delayed for almost 5 weeks due to lack of availability. Something is wrong here. Either there are not enough technicians or people are jumping the queue ahead of established appointments. In any case, a 3 hour wait is excessive if the big island motors staff believes they are providing good service.
Excellent customer service - received a call when the job was completed
The communication is getting better. Updates are timely and relevant with information that we can work with to plan around.
Not enough Techs on staff .. this has been on going to get in(This kind of service has been going on since covid. I believe you know the problem…The turn over at the service is horrible for the client .
yesterday, we Identified the issue with my Outback ( I took it in for the same issue in the past but it was not identified at the time)
if they order parts the service dept can’t take me til some time in April to fix it.. not even for wheel bearings…in the meani i’m rd time my 10 year warrenty expired in Oct 2024. Front axil issue( said not bad yet) and rear wheel bearings
The personnel there are nice enough. but it’s not the customer service we are used to.
I had been thinking about trading my car in, but if i can’t get it serviced what’s the use..it is 10 years old, 62,000 has only been serviced by Mazda until last Sept I had to go somewhere else for safety check and oil change because Mazda service couldn’t take me because I was told they are under staffed.
They come right out and tell you so. I believe they are embarrassed by their own lack at the service department . Your problem has now become my problem .. I need to get my car fixed for safety reasons.
Service was done quickly and the staff were courteous and professional.
I recommend big island motors for vehicle servicing.
Fantastic people in service and parts...professional and friendly. Couldn't ask for more!
Went to have a service,oil change and regular service please s airbag indicator on 5 hours later service was done and a part for the airbag is ordered a can’t be done till February 11th Very disappointed
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