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Real Reviews From Verified Customers

Service Center Review Summary

5 star 528 reviews 57%
4 star 225 reviews 24%
3 star 23 reviews 2%
2 star 95 reviews 10%
1 star 56 reviews 6%
Review Us
Timothy C.
1 out of 5
11/26/2025
After waiting for months, finally part came in and it was the not the right part not even the right side! Service is slow and inefficient!
Michael P.
4 out of 5
11/19/2025
I would like to receive some follow up from Yasu, the Finanace Manager, regarding my original vehicle purchase agreement and total price.
Jerilyn K.
4 out of 5
11/11/2025
Love the service I got from the Kona service dept.I glalmost had to postpone my appointment for service due to work & I was accommodated by dropping off early & taken to my job on time. Car was done early & I was pleased everything went well. Yes, I am interested in trading in my Santa Cruz for an hyundai Santa fe with low mileage but can be older than my 2023. I would like to decrease my monthly payments if that is possible. Lmk Mahalo Jeri
Anthony B.
1 out of 5
11/9/2025
No. My cars been experiencing a recurring problem. I showed up for the second time with a scheduled appointment. They said it would take close to 7 hours… but would try to get me sooner. I waited 1.5 hours and my car was still sitting where I parked it. I rescheduled for another day as I couldn’t wait that long. I left but still got a text in the afternoon saying my car was ready… I’m not sure where the miscommunication happened, but I had left with my car and it was never worked on…
Linda K.
4 out of 5
11/7/2025
Bernadette Lorenzo, customer service attendant was very courteous & attentive I appreciate her service towards me. Also mechanic was very thorough and found very important mal-function / error which he found! So grateful of his expertise in this matter Much aloha and God'sblessings.
Angela D.
5 out of 5
11/7/2025
Bernie & Kuulei were Great ????!
Gloria L.
4 out of 5
11/7/2025
Need follow up appointment
Michael M.
1 out of 5
11/5/2025
Went for recall check, never had the tool to check the part. Why schedule it if you don’t have the tool ? Said they would get tool, and schedule… haven’t heard back yet. Wondering how bad a situation gets with the bad part, probably should let me know … I would think. Please help.
Renee P.
2 out of 5
10/27/2025
Service coordinator should review what service(s) & estimated cost of said service should be disclosed prior to execution of said service. At completion of service, a recap of service done, what to expect & even offer a future appointment scheduled. I work in an industry where customer satisfaction is key to keeping your business successful and profitable!
Robert M.
5 out of 5
10/18/2025
Mahalo for the quick service
Baharak B.
5 out of 5
10/15/2025
Very professional.
Amy S.
4 out of 5
10/12/2025
Friendly staff and good communication during my time there. They were able to squeeze in a last minute oil change for me as well.
Brian A.
5 out of 5
10/11/2025
Great work. Thank you
Maria Iliana.
2 out of 5
10/9/2025
Very poor customer service
Rebecca L.
5 out of 5
10/2/2025
Great service and wonderful staff!
Shirley S.
5 out of 5
10/1/2025
Efficient and good service .
Louella B.
5 out of 5
9/24/2025
Friendly counter help and service.
Christine P.
5 out of 5
9/21/2025
Thank you for honoring my warranty!
Brooke B.
5 out of 5
9/20/2025
Always great service and easy to work with
Conor H.
5 out of 5
9/18/2025
Quick and easy. I appreciate you guys.

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