Service Center

Real Reviews From Verified Customers

Baharak B.
5 out of 5
10/15/2025
Very professional.
Amy S.
4 out of 5
10/12/2025
Friendly staff and good communication during my time there. They were able to squeeze in a last minute oil change for me as well.
Brian A.
5 out of 5
10/11/2025
Great work. Thank you
Maria Iliana.
2 out of 5
10/9/2025
Very poor customer service
Rebecca L.
5 out of 5
10/2/2025
Great service and wonderful staff!
Shirley S.
5 out of 5
10/1/2025
Efficient and good service .
Louella B.
5 out of 5
9/24/2025
Friendly counter help and service.
Christine P.
5 out of 5
9/21/2025
Thank you for honoring my warranty!
Brooke B.
5 out of 5
9/20/2025
Always great service and easy to work with
Conor H.
5 out of 5
9/18/2025
Quick and easy. I appreciate you guys.
Sharon C.
1 out of 5
9/17/2025
The problem still exist.
Myrna F.
5 out of 5
9/13/2025
I love my EV and was pleased with my service.
Samuel M.
5 out of 5
9/12/2025
Thanks for checking for all the recalls that was needed appreciate it
Alan C.
3 out of 5
8/22/2025
Service was good However, the repair was scheduled based on whe you expect the parts. I agreed to a date but then realized I couldn’t. I have left three messages to reschedule but no one has called me back
Kate B.
4 out of 5
8/22/2025
Excellent service and communication. Sorry about all of the pet hair :/
Larina K.
5 out of 5
8/21/2025
The employees were so nice and accommodating.
Leyla C.
4 out of 5
8/16/2025
Kind and helpful rep at the desk. He found out for me what's the type of grease used for the doors. The back door still feels stiff/heavy for me to open and close after Tx. Can anything more be done for easier opening /closing?
Donna D.
2 out of 5
8/16/2025
They were completely unprofessional and trying to charge me an unrealistic price. They were no help what so ever. Horrible customer service.
Bernie D.
4 out of 5
8/13/2025
Fully aware that the Kona service dept is being staffed by the Hilo gang coming over to help. Just wanted to thank them for making that effort!!! As a long time (7 cars) Subaru owner it’s amazing to know that they’ll go over and above to treat us right. The way Subaru backs up their products is a major reason we keep coming back. Please acknowledge the effort and the work these folks are doing on behalf of Subaru and BI Motors! They deserve some bonuses!!!!!!!!! Mahalo! ~ Bernie ****-****-xxxx
Yayina K.
4 out of 5
8/3/2025
Customer service guys are always kind and helpful and answer my questions clearly. Appreciate yall. Lemuel was the one helping me this time. He also messaged me with updates and gave me a call as soon as the car was done. All check engine lights are gone, car is running smoothly. Relieved and appreciative.

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