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Real Reviews From Verified Customers

Service Center Review Summary

5 star 477 reviews 60%
4 star 195 reviews 25%
3 star 18 reviews 2%
2 star 66 reviews 8%
1 star 37 reviews 5%
Review Us
Robert J.
5 out of 5
4/18/2024
Another good job
Maria A.
5 out of 5
4/10/2024
Yes ,Aura keep me updated step by step on what was happening with my car.Great communication
Gail K.
5 out of 5
4/5/2024
My service appointment was quick & efficient. Service personnel in the office were friendly. My visit was actually quite pleasant????
Landes Home.
5 out of 5
4/4/2024
Mahalo!
Fredrick G.
2 out of 5
3/23/2024
Please feel free to call. I was at the office however I didn't have service work done. Not sure where the screw up is but something is wrong somewhere. Jim (Fred)
Aubrey H.
5 out of 5
3/20/2024
Very professional employees especially in the service department!
Louella B.
5 out of 5
3/19/2024
Excellent customer service by your team. Ladies at check in are very helpful. Mahalo
Lyle P.
5 out of 5
3/15/2024
Excellent customer service
Allyn D.
2 out of 5
3/14/2024
Neither was corporate
Richard D.
4 out of 5
3/5/2024
The customer service specialist was very professional, pleasant and efficient. The service tech finished the job earlier than expected. Mahalo!
Elva J.
4 out of 5
2/27/2024
thankyou for taking such good care!
Mitchell T.
2 out of 5
2/16/2024
They said they were going to call me when finished but they never did. I called but no one answered so I just went back there. Car was ready. Just no one contacted me.
Brian H.
1 out of 5
2/15/2024
Not able to fulfill the diagnostic and had to reschedule for another day two weeks later.
Robert F.
5 out of 5
2/10/2024
Aura went far out of her way to help me. She gets 5 stars and, because of her excellent customer service, BIM Kona gets 5 stars, too!
John R.
1 out of 5
2/1/2024
Sat there for 2 hours 1/2 hours for an intermittent Cruise Control problem - (of course it was working today)and the diagnostic showed NOTHING! Cost me almost $160 for nothing. I have written to Hyusvice and reported it, in case the electric system blows up. What can I say?
Stephen S.
2 out of 5
1/23/2024
I called 4 times and left a message to call back and make an appointment for service. Never a call back. Had to go in person to make an appointment. Not helpful at all. When I showed up for my scheduled appointment they didn’t know I was coming even though they were the ones who made the appointment. Told it could take up to 2 hrs. Not happy about that considering the efforts I had to go through to get the appointment. Came back an hr and half later car still hadn’t moved. When I asked why my car hasn’t moved they went to the garage to find out. They said oh we can take it in now and asked if I can wait. They never gave any update on the non progress of servicing the car. I just waited and waited for my car to be finished. This is very poor customer service ! You need to fix your very inept system. Thank you and good luck…you need it.
Handcrafted Finishes.
5 out of 5
1/21/2024
Pleasant & friendly staff . Mahalo????
Ethan F.
1 out of 5
1/14/2024
I don’t know what has been done. No communication telling me when it will be done or that it is already done. I can’t comment other than I am still waiting for word as to what to expect.
Robert B.
1 out of 5
1/11/2024
After an hour in the waiting room for a 730 appointment i was told that the internet was down and they couldn't service my vehicle. Which was just the 5K oil change, tire rotation etc. Ironically I was on the guest network in the waiting room? I was given the option of continuing to wait or they would call me later with a new appointment. I chose for you to call me but you haven't.
Maudie R.
5 out of 5
1/10/2024
This was my first experience having BigIsland service my car. Every work in a timely smooth way. The staff were very polite and professional.

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