About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 478 reviews 60%
4 star 196 reviews 25%
3 star 18 reviews 2%
2 star 66 reviews 8%
1 star 37 reviews 5%
Review Us
Robert B.
1 out of 5
1/11/2024
After an hour in the waiting room for a 730 appointment i was told that the internet was down and they couldn't service my vehicle. Which was just the 5K oil change, tire rotation etc. Ironically I was on the guest network in the waiting room? I was given the option of continuing to wait or they would call me later with a new appointment. I chose for you to call me but you haven't.
Maudie R.
5 out of 5
1/10/2024
This was my first experience having BigIsland service my car. Every work in a timely smooth way. The staff were very polite and professional.
Stephen D.
1 out of 5
1/10/2024
They could not complete my safety inspection because of a problem with intetnet
Diana P.
5 out of 5
1/6/2024
Always professional service and text to advise of service with options if any questions.
Thomas C.
4 out of 5
12/29/2023
The service team was above n beyond as I was late for my appointment they made adjustments and made sure transportation was available to assist me
John A.
2 out of 5
12/15/2023
Thoroughly disgusted by sales & service departments’ failure to communicate. Social media will hear about it.
Kathleen M.
1 out of 5
12/13/2023
It took 3.5 hours for a diagnostic to be done on my Tucson, just to determine that a new drivers side door panel electrical control unit needed to be ordered, months after the mechanic had installed a new panel (same drivers side door handle panel) was installed and retired to me not functioning. There is a need for more mechanics, and customer service representatives who can assess what needs done at the time the issue is brought to their attention, while standing in front of them. Also, many calls and messages left to the service department have not been answered or responded to.
Phillip H.
5 out of 5
12/3/2023
Thanks, it's perfect again
Martha F.
4 out of 5
12/2/2023
Friendly and efficient. Not happy with having to pay for a system that was replaced 2 years ago but that isn’t the fault of Big Island Motors. Service personnel were excellent.
Randal K.
5 out of 5
12/1/2023
Wonderful
Eui P.
2 out of 5
12/1/2023
Receptionist was not friendly
Aura K.
5 out of 5
11/17/2023
Amazing Service, Amazing people
Design Partners.
2 out of 5
11/16/2023
My service plus changing of 4 new tires took longer than I expected. I also noticed that once in the car the indicator light came on for low pressure. I would have hoped that the tech would have checked the tire pressure sensor at the same time he changed the tires. But that was not the case, and now I have to come back to change them. Also I couldn’t contact anyone in the service dept to confirm my appointment. I had to call the sales ofc and they emailed the service dept. something seems to be disconnected here. Anyway, our family owns severa business in Hawaii. I would like to continue to use local services. As we hope the same for our business. But it’s getting difficult. Please help train or retrain your staff.
Marilyn C.
5 out of 5
11/8/2023
Friendly staff
Elena S.
5 out of 5
11/8/2023
Thank you!
Vicki F.
5 out of 5
11/8/2023
Aura was very gracious in assisting me. Mahalo
Edgar S.
5 out of 5
10/21/2023
Everyone was friendly and professional
Edward R.
5 out of 5
10/15/2023
The Service Reps were effective, informative and prompt.
Laura W.
4 out of 5
10/11/2023
Everyone worked together to get my car reply so I could get home and communicated well with me throughout the 8 hours that I waited for everything to get done. Thank you so much to the wonderful 2 women in the service department who helped. W and the service technicians who worked on my car to complete a big job. I am ver grateful and impressed!
Lyle P.
5 out of 5
9/28/2023
Great customer service

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.