About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 524 reviews 57%
4 star 222 reviews 24%
3 star 23 reviews 3%
2 star 94 reviews 10%
1 star 54 reviews 6%
Review Us
Paula I.
5 out of 5
3/12/2026
The team went above and beyond to work with me and my situation, including squeezing me in, helping me get a rental, and working with my warranty company. Much appreciation to Bernie, Lem, and the team.
Iwalani M.
5 out of 5
3/11/2026
.
Ingvar I.
5 out of 5
3/3/2026
Everything was good. Too bad the part i need takes awhile to get here. I really appreciated the loaner car as we have only one car. Hopefully this will take care of the problem.
Jamal W.
5 out of 5
2/28/2026
The mechanic is very courteous and helped feel The aloha spirit.
Paul V.
2 out of 5
2/22/2026
I dropped off my car for a scheduled 1:30 appointment. I was told 1 to 1-1/2 hours. I returned at 3:15 and the car was not ready. I asked how much longer and was told they were working on it and about 30 more minutes. About 10 minutes later I saw no one working on my car and asked again when it would be done. They hadn’t even started on it! I said forget it, I’ll take my car and go and drove away. About 40 minutes later I got a text saying my car service was complete and it was ready to come home. What a joke. The single worst service experience I have ever had in 50 + years of car ownership. I will not return to this business.
Barbara S.
1 out of 5
2/20/2026
Slow or no response to text. I was told they would know if my subaru could be finished that day sometime after lunch but never heard back.
Nancy E.
1 out of 5
2/18/2026
I was told this visit would take 1 hour. Instead it took at least 4 inconveniencing my family and myself.
Ann G.
5 out of 5
2/8/2026
thank you
Brenda B.
1 out of 5
2/7/2026
Please schedule my next sppointment On a Friday at 8am. Please call me at 797-9807. Mahalo
Francis M.
3 out of 5
2/7/2026
Very expensive for oil change
Stephen D.
5 out of 5
2/4/2026
Im very happy with the services I received, great communication and a quick oil change.
Trina A.
2 out of 5
2/2/2026
I had an appointment at 10am, but my car didn’t move from the parking area until about 2pm. My car was finally ready at 3:30 pm. This was for an oil change. Since I had to wait at the dealership for my car, it would be appreciated if the scheduling time was done closer to the service.
Kenneth C.
2 out of 5
2/1/2026
Repair seems okay. Customer service stinks on ice
Trudy E.
5 out of 5
1/27/2026
Friendly service. Thank you.
Gwendolyn G.
1 out of 5
1/20/2026
Took our 2025 Subaru Outback in for factory recall service, WRC24 Cockpit Control Unit Software Update for the THIRD TIME! Again the service tech was unable to perform the update, and was unable to obtain remote help from Subaru as it was President's Day and Subaru was closed. What do we have to do to get this factory recall taken care of correctly and in a single visit? Jim and Gwen Garber ****-****-xxxx
Jennifer W.
2 out of 5
1/18/2026
Booking was extremely difficult. I had to call many times over a couple months, left messages that were never returned and filled out the online form requesting an appointment but never received a call back. Finally was able to get through when I called right when you opened in the morning. For my Subaru outback I was told to get my safety check done elsewhere so I had to get that done at Tony Honda. I believe the service itself was fine, however the booking was so difficult I was going to just go in person to book if the last call had not been successful. In fact. I booked the next one in person now six months in advance.
Pamela H.
2 out of 5
1/16/2026
Lem was terrific! He was very communicative. I really wanted my electrical system checked, but I couldn’t get that until I replaced the battery & you guys wanted $422. for a new battery. Car problems are stressful. Positive: pretty quick appointment & Lem. Negative: pricing and electrical not diagnosed. Fortunately I got my battery replaced & car seems happy. Mahalo
Makenzi S.
4 out of 5
1/15/2026
Your service was great and I appreciate the full inspection on my vehcile
Crystal M.
4 out of 5
1/11/2026
I didn’t know changing my fuel tank would drain my tank , but stoked they did all my recalls hassle free so loosing a little gas was nothing compared to the work they did for keeping me and my vehicle safe , nice staff couldn’t feel more appreciated!
Chris M.
1 out of 5
1/9/2026
This is Chris M

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.