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Real Reviews From Verified Customers

Service Center Review Summary

5 star 528 reviews 57%
4 star 225 reviews 24%
3 star 23 reviews 2%
2 star 95 reviews 10%
1 star 56 reviews 6%
Review Us
Timothy L.
1 out of 5
7/17/2026
I took my vehicle in for a diagnostic, due to an oil leak. They identified the leak is coming from failed spark plug tube seals. The vehicle is still under warranty. I’m currently waiting to hear back to find out if it will be covered under warranty.
Stuart P.
1 out of 5
7/11/2026
After waiting gif an hour and ten minutes with nobody looking at my vehicle, I needed to leave. Poorly run service department.
Holly A.
5 out of 5
7/10/2026
Thank you!
Joseph G.
4 out of 5
7/9/2026
Bernie is great.
Robert C.
5 out of 5
7/8/2026
good courteous and efficient service
Fritz W.
4 out of 5
6/24/2026
We left our home at six thirty to make sure we made our appointment by eight fifteen. We were told a car would be completed by nine thirty and wouldn't need a rent a car or a owner. We came back about ten fifteen, and the car was still in the same exact place.We dropped it off. They did get the car right in when we told them. And got the oil changed, done quickly. They also said they would get us alone or car for the rest of the issues that we had next time we brought it in. I wished I could say this was the first time this has happened, but it's not. I do wanna think bernie for getting it done quickly after we let her know.
Kenneth N.
5 out of 5
6/23/2026
Very good service!
Sofia G.
2 out of 5
6/19/2026
Ive had to return to the service center more than three times for the same issue. Im worried about the long term effects on my car, the balance of it, my tire wear and tear.
Ryan C.
4 out of 5
6/17/2026
So helpful in finding the right battery when the Subaru part was not available. Super nice to take me in when I didn't have an appointment but needed a new battery in a pinch. Everyone is super kind.
Michelle D.
5 out of 5
6/16/2026
Thank you for your service and business.
Maria A.
5 out of 5
6/4/2026
Excellent service today
Kohala Episcopal.
1 out of 5
5/31/2026
Routine service appointment (oil change, transmission check, tire rotation, break check) was supposed to take 1.5 hours. I waited almost 6 hours. Afterward, during the drive back to Kapa’au, the car made loud thumping noises at speeds above 35 MPH. Also, there was a lot of water dripping onto the front passenger floor. I called from the side of the road to see if I could turn around and bring the car back. Left voicemail, no call back. Called the next morning, no call back. I finally had the car towed to a mechanic, who repaired a detached skid plate and plugged AC line. Both problems happened AFTER getting the car serviced at Big Island Motors. I expect Big Island Motors to make this right by paying for the tow and repairs. One additional problem: when I dropped off the car, I asked for them to check why the ABS light was lit up on the dash display. They did not check or fix that.
George M.
5 out of 5
5/30/2026
Service manager Burnie was the best, She took care of the problem in a timely manner. Thank You!????????????????
Quality Builders.
5 out of 5
5/29/2026
fast and polite service at the desk.
Jerry K.
4 out of 5
5/25/2026
We are forced to travel 84 miles to receive service for our Palisade, however the service department personnel is very polite and respectful every time we are in for needed services.
Matthew G.
2 out of 5
5/17/2026
Your service department is terrible. I don’t think you care, so I’m not going to waste my time giving you specifics here.
Patricia A.
2 out of 5
5/14/2026
I just have a few more questions i need answered and need some more information about how to get refunded what's covered under the warranty
Derek M.
1 out of 5
5/13/2026
i now have to come back a third time. Not sure why thectech could not diagnose the problem but he had to call the mainland but he never got a person. So now ill have to come in for a third time, all day they have been, a maybe a miracle will happen and they can diagnose and repair my car
Wesley K.
2 out of 5
5/6/2026
Communication with the Service Department was horrible. Called several times that went to voicemail, left several messages to please return my calls.. none returned. Had to go through the Sales Department to relay my messages (which they did.. thank you). Also, not exactly sure what the delay was, but repair took a month+ to get resolved. Department desperately needs to be looked at.
Nathanial C.
2 out of 5
5/4/2026
My issue has not been resolved and I am still waiting to hear back from someone. Everybody is so kind there so I am waiting patiently ,thank you.

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