I brought my car for an appointment She asked if I wanted to wait? Thinking it won’t take long. The sad part of this is; there was Ms. Rapoza that checked in before me. I walked out with my car 1st at around 11:00. And she was still waiting. It’s sad that you had 2 employees that I thought was incompetent and no welcome personality and concern about your customers.
Lyle C
You seriously need to find more space but I’m sure you know that. Thank you for doing my maintenance and your staff was helpful and friendly
nce I got an appointment service was very responsive and helpful. Car was done quickly.
Just a note - I tried to call service department for several weeks to arrange an appointment. Left messages every time and got no answer or call back. Last call the voicemail was full. Finally drove to the facility to make the appointment. That was the only glitchy part of the experience.
Was told it would take one hour. Took four. No one ever answers your phone. No one returns phone messages. No one clears the message machine so you cannot leave messages. This was for both sales and service. Disappointing. As far as the work done it seems satisfactory.
It was my first service appointment so I didn’t know what to expect. I am accustomed to a shuttle van ride to somewhere else while I wait. I also am used to an appointment time being the time my car is taken into the service area. Now I know neither is the case at Subaru, I can plan accordingly. My message saying the car was ready did not have a code attached for easy payment but paying in the Service Dept was fast and easy. I prefer a hard copy of what the mechanic actually did anyway!
This was our second appointment to have a software upgrade done, as the mechanic was not able to successfully get the factory software to work on the first visit. We arrived at 9:25 for our 9:30 appointment for the second attempt to complete the factory recall service. Our 2025 Subaru Outback didn't get pulled into the work area until about 3:00 due to a short staffing problem. At about 4:30 our vehicle was made available to us, but we were informed that the technician had not been able to complete the update due to a factory software issue.
Since this is our only vehicle, we spent 7 hours sitting at the service department waiting for the repair to be made, yet the recall issue still exists, and now we will need to take our car in for the third time for the same factory recall issue.
The staff that was there seemed to be trying, but due to being short staffed plus the software upgrade failure, we wasted over seven hours of our day.
A part was ordered in august. Got called in september that it was in. Brought car in and as i was waiting for them to take it in, service advisor came out and told me that the part wasnt actually in
One was reordered and i waited till december when it got here. I took car in dec. 11 to have part replaced and they told me it came broken
So now im wsiting for another one
Service team really nice. Need to tell someone my TPMS is back on . All tires are at 36#.
The diagnostics took longer than anticipated and were no closer to finding the issue. We're working on it
After waiting for months, finally part came in and it was the not the right part not even the right side!
Service is slow and inefficient!
I would like to receive some follow up from Yasu, the Finanace Manager, regarding my original vehicle purchase agreement and total price.
Love the service I got from the Kona service dept.I glalmost had to postpone my appointment for service due to work & I was accommodated by dropping off early & taken to my job on time. Car was done early & I was pleased everything went well.
Yes, I am interested in trading in my Santa Cruz for an hyundai Santa fe with low mileage but can be older than my 2023. I would like to decrease my monthly payments if that is possible. Lmk Mahalo Jeri
No. My cars been experiencing a recurring problem. I showed up for the second time with a scheduled appointment. They said it would take close to 7 hours… but would try to get me sooner. I waited 1.5 hours and my car was still sitting where I parked it. I rescheduled for another day as I couldn’t wait that long. I left but still got a text in the afternoon saying my car was ready… I’m not sure where the miscommunication happened, but I had left with my car and it was never worked on…
Bernadette Lorenzo, customer service attendant was very courteous & attentive
I appreciate her service towards me.
Also mechanic was very thorough and found very important mal-function / error which he found!
So grateful of his expertise in this matter
Much aloha and God'sblessings.
Bernie & Kuulei were Great ????!
Need follow up appointment
Went for recall check, never had the tool to check the part.
Why schedule it if you don’t have the tool ?
Said they would get tool, and schedule… haven’t heard back yet.
Wondering how bad a situation gets with the bad part, probably should let me know … I would think. Please help.
Service coordinator should review what service(s) & estimated cost of said service should be disclosed prior to execution of said service. At completion of service, a recap of service done, what to expect & even offer a future appointment scheduled.
I work in an industry where customer satisfaction is key to keeping your business successful and profitable!
Mahalo for the quick service
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