Im very happy with the services I received, great communication and a quick oil change.
I had an appointment at 10am, but my car didn’t move from the parking area until about 2pm. My car was finally ready at 3:30 pm. This was for an oil change. Since I had to wait at the dealership for my car, it would be appreciated if the scheduling time was done closer to the service.
Repair seems okay. Customer service stinks on ice
Friendly service.
Thank you.
Took our 2025 Subaru Outback in for factory recall service, WRC24 Cockpit Control Unit Software Update for the THIRD TIME! Again the service tech was unable to perform the update, and was unable to obtain remote help from Subaru as it was President's Day and Subaru was closed.
What do we have to do to get this factory recall taken care of correctly and in a single visit?
Jim and Gwen Garber
****-****-xxxx
Booking was extremely difficult. I had to call many times over a couple months, left messages that were never returned and filled out the online form requesting an appointment but never received a call back.
Finally was able to get through when I called right when you opened in the morning.
For my Subaru outback I was told to get my safety check done elsewhere so I had to get that done at Tony Honda.
I believe the service itself was fine, however the booking was so difficult I was going to just go in person to book if the last call had not been successful. In fact. I booked the next one in person now six months in advance.
Lem was terrific! He was very communicative. I really wanted my electrical system checked, but I couldn’t get that until I replaced the battery & you guys wanted $422. for a new battery. Car problems are stressful. Positive: pretty quick appointment & Lem.
Negative: pricing and electrical not diagnosed.
Fortunately I got my battery replaced & car seems happy.
Mahalo
Your service was great and I appreciate the full inspection on my vehcile
I didn’t know changing my fuel tank would drain my tank , but stoked they did all my recalls hassle free so loosing a little gas was nothing compared to the work they did for keeping me and my vehicle safe , nice staff couldn’t feel more appreciated!
I brought my car for an appointment She asked if I wanted to wait? Thinking it won’t take long. The sad part of this is; there was Ms. Rapoza that checked in before me. I walked out with my car 1st at around 11:00. And she was still waiting. It’s sad that you had 2 employees that I thought was incompetent and no welcome personality and concern about your customers.
Lyle C
You seriously need to find more space but I’m sure you know that. Thank you for doing my maintenance and your staff was helpful and friendly
nce I got an appointment service was very responsive and helpful. Car was done quickly.
Just a note - I tried to call service department for several weeks to arrange an appointment. Left messages every time and got no answer or call back. Last call the voicemail was full. Finally drove to the facility to make the appointment. That was the only glitchy part of the experience.
Was told it would take one hour. Took four. No one ever answers your phone. No one returns phone messages. No one clears the message machine so you cannot leave messages. This was for both sales and service. Disappointing. As far as the work done it seems satisfactory.
It was my first service appointment so I didn’t know what to expect. I am accustomed to a shuttle van ride to somewhere else while I wait. I also am used to an appointment time being the time my car is taken into the service area. Now I know neither is the case at Subaru, I can plan accordingly. My message saying the car was ready did not have a code attached for easy payment but paying in the Service Dept was fast and easy. I prefer a hard copy of what the mechanic actually did anyway!
This was our second appointment to have a software upgrade done, as the mechanic was not able to successfully get the factory software to work on the first visit. We arrived at 9:25 for our 9:30 appointment for the second attempt to complete the factory recall service. Our 2025 Subaru Outback didn't get pulled into the work area until about 3:00 due to a short staffing problem. At about 4:30 our vehicle was made available to us, but we were informed that the technician had not been able to complete the update due to a factory software issue.
Since this is our only vehicle, we spent 7 hours sitting at the service department waiting for the repair to be made, yet the recall issue still exists, and now we will need to take our car in for the third time for the same factory recall issue.
The staff that was there seemed to be trying, but due to being short staffed plus the software upgrade failure, we wasted over seven hours of our day.
A part was ordered in august. Got called in september that it was in. Brought car in and as i was waiting for them to take it in, service advisor came out and told me that the part wasnt actually in
One was reordered and i waited till december when it got here. I took car in dec. 11 to have part replaced and they told me it came broken
So now im wsiting for another one
Service team really nice. Need to tell someone my TPMS is back on . All tires are at 36#.
The diagnostics took longer than anticipated and were no closer to finding the issue. We're working on it
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