Service Center

Real Reviews From Verified Customers

Benjamin T.
4 out of 5
6/4/2021
Shayna provided excellent customer service. She was friendly and positive. So far our car drives much smoother than before! Happy to say we had a great experience at Big Island Motors- Kona Subaru Mahalo
Kathleen M.
4 out of 5
6/3/2021
Great Kona Service Team
Raymond S.
2 out of 5
5/27/2021
When a customer makes an appointment at 11am for 45 min job and has to wait 4 hours and have to sit outside in the sun the whole 4 hours. I consider that bad customer service . The reason for making an appointment is so you don’t have wait for a long time. Basic service is not the same as doing major repairs and should organized differently. At Honda i only had to wait the actual work time.
Nancy M.
4 out of 5
5/19/2021
Your service staff is the best! I’m so glad I bought my car from you.
Michael F.
5 out of 5
5/19/2021
Shayna & Stephanie always make me feel like family when I have to come in. The best customer service in town! Friendly, efficient & trustworthy. What else could anyone ask for?
Edward M.
4 out of 5
5/12/2021
Mahalo
Ruth H.
4 out of 5
5/11/2021
Great service desk person! She was friendly, funny, & awesome!
Sherrill D.
4 out of 5
5/8/2021
THE SERVICE DEPARTMENT IS DA BOMB
Clay B.
4 out of 5
5/6/2021
Service writer Shayna was very polite, answered all my questions and concerns very professionally. Upon needing more work than I brought my car in for she handled my case with a great expertise and worked my car in as soon as possible. I would recommend this dealership to all my friends for service concerns.
Dennis M.
4 out of 5
5/6/2021
Shayna is very nice person helpful and easy to work with I give her five stars ????????????????????
Julieta H.
4 out of 5
5/5/2021
According to your findings is there a way that you can send me an estimated cost for the main repairs?
Russell L.
4 out of 5
5/5/2021
I purchased the car from Maya in Hilo and she has handled everything. It was a pleasure working with her and you have an outstanding staff member. Russ Lesser
Gloria L.
4 out of 5
5/4/2021
Really nice employees
Margaret R.
5 out of 5
5/1/2021
I enjoyed dealing with her and the rest of the staff there. I felt like my patronage was appreciated
Wayne B.
5 out of 5
4/30/2021
Thanks for quick service!
Ben S.
5 out of 5
4/29/2021
As always, friendly, helpful, got the job done
James L.
5 out of 5
4/29/2021
Thanks for always being there for me and my Mazda MX6.
Ramona E.
5 out of 5
4/28/2021
Shayna was excellent- great customer service!
Russell L.
4 out of 5
4/25/2021
I actually have not seen the car, but I purchased it through Maya and she has been great to work with. Russ Lesser
Esther L.
4 out of 5
4/22/2021
Friendly. Patient. Explained work so I can understand what was done and the estimations of what else can be done to keep my car in great working condition and safe to drive.

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