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Real Reviews From Verified Customers

Service Center Review Summary

5 star 528 reviews 57%
4 star 225 reviews 24%
3 star 23 reviews 2%
2 star 95 reviews 10%
1 star 56 reviews 6%
Review Us
Tommy &.
4 out of 5
4/15/2021
They were able to find affordable parts for the repairs that made it possible to have the work done. I dropped the car off and waited for the call. I got an update email around 3:30 then a call around 3:50 that the car was done and the a/c was now working great. I picked it up this morning and it’s blowing cold. Very happy with the service. Great job everyone.
Angela D.
5 out of 5
4/14/2021
She's always so helpful & friendly.
Gary H.
1 out of 5
4/9/2021
I had an appointment for 1130am service.At 2:15pm my vehicle was still not pulled in for service. Disgusted with poor quality service I elected to leave. You wasted almost 5 hours of my time. I won't be back for service or to buy a new vehicle from Big Island Motors.
Barbara T.
5 out of 5
4/8/2021
Wonder service and staff thank you
Rose M.
5 out of 5
4/7/2021
Shayna was pleasant to talk with, comforting and respectful. An asset for the company. I am sorry to hear of the losses of your employees.
Daniel Y.
2 out of 5
4/3/2021
Service dept put the wrong oil in my vehicle. My vehicle takes 0w20 full synthetic...your service people put 10W30 in my vehicle. I want this problem resolved immediately.
Elena S.
5 out of 5
4/3/2021
Thank you, Aura, very much!
Sherrill D.
5 out of 5
4/2/2021
THE SERVICE DEPARTMENT IS DA BEST Da gurls in the office are on it and deserve a big raise. Ill be back.
Laura L.
5 out of 5
3/31/2021
Mahalo for a great service experience!
Denise V.
5 out of 5
3/30/2021
Great job. Thank you
Shirley S.
5 out of 5
3/27/2021
The friendly, and kind help was delightful today. Have never received better help in the past.
Yolanda N.
4 out of 5
3/27/2021
Didnt take that long to wait for the service done as expected. Very much satisfied with the courtesy ride fr Aura
Jeri D.
5 out of 5
3/26/2021
Happy to see how much the department has improved over previous visits. Thank you.
Hugh K.
4 out of 5
3/26/2021
The best most accommodating group I have ever dealt with
Malcolm G.
4 out of 5
3/26/2021
TOP SHAPE
Daniel C.
2 out of 5
3/26/2021
Signed up for a transmission service and inspection through the website, and when I arrived they only had me down for an oil change and tire rotation. I was then talked out of a transmission service, seemed like they didn't want to do the job. Also the receptionist didn't know what I mean by wanting to service my transmission. I then told them that I didnt need my tires rotated because I had just had them rotated a week ago. My tires ended up getting rotated anyways so now they have been rotated twice in two weeks. Also $100 for an oil change is ridiculous, I am never bringing my car back for service again.
Claudia B.
2 out of 5
3/26/2021
I came in for a simple oil change and i left paying double the amount of an oil change at Lex Brodies i have been a customer with you guys for many years and you guys didnt tell me that it was going to cost me 106 dollars to get an oil change where at Lex Brodies its 50 to 60 dollars only! Shame on you
Luke M.
5 out of 5
3/24/2021
Amazing!
Karen L.
4 out of 5
3/23/2021
Aloha and the service went very well, however I had a 10:30a appointment and did not get my car until 2:00p. I was told it would take this long and next time I will schedule my service for first thing in the morning.
Mary H.
5 out of 5
3/23/2021
The service people, and the ladies behind the desk are so helpful and cheerful.

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