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Real Reviews From Verified Customers

Service Center Review Summary

5 star 528 reviews 57%
4 star 225 reviews 24%
3 star 23 reviews 2%
2 star 95 reviews 10%
1 star 56 reviews 6%
Review Us
Stephanie G.
5 out of 5
7/20/2021
Love all you good people of service. Mahalo.
Raymond R.
5 out of 5
7/18/2021
Fast, friendly, fun , team
Sherrill D.
5 out of 5
7/17/2021
the service advisors are the best they deserve a raise????????
Edward A.
5 out of 5
7/15/2021
Great service staff makes me feel welcome and like family
Edward A.
5 out of 5
7/15/2021
Great service staff makes me feel welcome and like family
Donald S.
4 out of 5
7/14/2021
nice ladies on the check in, good vibes from the mechanics.....nice place Big Island motors.
Gary M.
5 out of 5
7/14/2021
Everyone super nice!
Theresa D.
5 out of 5
7/10/2021
Good customer service
Diana C.
4 out of 5
7/9/2021
Shayna and Sherry are always so friendly, helpful and accommodating. Shayna helped solve a problem when I was at Volcano for the weekend and my oil was low and recommended an appointment in Hilo to check and top it off to keep my diagnostic plan on track. It it meant so much for her to make it happen as well as Cliff's help in many problems with my Hyundai...I'm so glad you are adequately staffed now in the front to relieve the workload and stress for your wonderful team...Mahalo for always taking good care of me and my vehicle!! Aloha, Diana C
Patsy P.
5 out of 5
7/6/2021
Greeted with smiles. Great customer service. My car feels very smooth!
Spencer F.
4 out of 5
7/3/2021
Customer service is great. They kind of forgot about me for 5 hrs though, but it was an innocent mistake and staff was apologetic so no bad feelings. Great service.
Robert M.
5 out of 5
7/3/2021
I appreciated the service. The staff worked hard to keep me informed. Thank you. Bob Martin
Monique P.
5 out of 5
6/30/2021
Great people with great attitudes.
Randy W.
5 out of 5
6/29/2021
Friendly staff, work was done quickly and took the exact estimated time.
Gloriette M.
5 out of 5
6/23/2021
Friendly & good communication. Thank you.
Doni B.
5 out of 5
6/19/2021
All the women in the service dept are great. They all deserve a raise. Now.
Jeffrey M.
5 out of 5
6/15/2021
Early in meant early finished.
Ramona E.
2 out of 5
6/10/2021
Shayna was awesome- great customer service. My concerns of why I will not use again- waited three weeks just to get a diagnosis date for my car, which I could not drive in the meantime. Then waited another three weeks for the repair appointment. BUT, the day before repair appointment, I was called to let me know the parts we’re on back order and could not be filled until July. Why wait until the day before to inform me, when I had technically been waiting six weeks now. That is my biggest complaint. Anyhow, my husband then asked for the parts number so we can research instead of waiting until July. We got the part ordered and we picked up and delivered to your mechanic department within four days! THEN, we still had to reschedule and wait another three weeks until our appointment! Very disorganized- I will never use Kona Motors again and will advise anyone else about your repair shop.
Patricia H.
5 out of 5
6/9/2021
I have always had great service! Everyone is very friendly and efficient.
Meg Q.
5 out of 5
6/8/2021
Thank you!

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