Freeway Honda Auto Repair Service

The service was fine, though I feel like it took longer than necessary, and I was not given the estimate on the cost of fixing the door dent.

Perfection

Erick was super helpful and very easy to talk to. I appreciate his patience and care that he provided on my vehicle.

Matthew, Thank you very much of your help today. You are very professional and answered my question that I needed to hear.

Great service

Thank you for answering my questions about how to better maintain my car.

Hi there, Oscar is great! I’ll look forward to receiving the survey from Honda. Thanks??

I was not to happy with the communication, or shall I say lack there of. I never received a call that my car would be kept overnight. So when I called in around 5:15 to find out about the status of my car, it was very disappointing to find out that the service department had already closed. I did receive a text earlier in the day that if I had any questions to concerns to text back. I replied to the text about an hour later to see if they figured out the issue and I did not get a response back at that time either. So the next morning I gave it some time to see if I would get a call, I did not. I again had to call in to find out the information.

I still having problems with the head unit display glitches and will change the screen on its own

He was super polite & helpful. Thank you!

My Honda Fit feels like new! Thank you

Very friendly in assisting me and answering questions I had

Everything was better than expected

Very helpful and understanding with patience explaining what I was asking.

All your employees are very helpful and courteous, I always get great service and in a timely manner

Great customer service!!

Good job! Thanks!

Oscar was very supportive and helped me understand the issue as well as the process.

I am extremely disappointed in the service I received at Honda. We took my car in on Saturday 9/10 because the ac stop blowing cold air. It was late in the day and they said they couldn’t get to it that day which was fine we ended up leaving it there so they could take a look first thing in the morning. Monday comes around and we were informed the car wouldn’t be covered under warranty. First Oscar said my car was involved in an accident which I was never in an accident after that he come back with they ran the test and it shows my car was contaminated and wouldn’t be covered under warranty. I explained to Oscar that we have never taken the car to any place besides Honda freeway and the dealership in Westminster. So we confused how the system got contaminated. He then told my husband he would need to call the Westminster location and call us back. We never received a call back. Tuesday morning 9/13 still no call back my husband decides to call the dealer after being put on hold for 20 minutes a guy comes on the phone and tells us that Oscar is busy and that he still needed to call Westminster dealership to see if we did take it there. Frustrated with that answer since Oscar said he would call On Monday and give us a call back my husband ask the guy to speak to the manger since we felt like we kept getting the run around on our car. After waiting 35 minutes on the phone for a manager they came back on the phone to tell him they were busy and I could leave a vm. After leaving a vm we finally got a call back from Oscar minutes after the vm saying they were going to cover the repair through warranty. It shouldn’t be that hard and stressful to take your care to a dealership for repair. I am beyond frustrated and disappointed with the service we keep getting from this location. I feel like they were trying to scam us into paying $500 for the repair when it should have been covered with the warranty from the start.

I just don’t trust them I think this will be my last time I’m going there