They did not clearly explain the total cost of diagnosing a vehicle. I took in my car based on a letter I received about a warrant shaft seal leak. They only stated that I would be charged a diagnosis fee of $170 if they find that the A/C issue is not being caused by the compressor shaft. They did not clearly explain that the total amount would almost double for “materials.” They added dye to my A/C unit without asking and requested I use my car until it began blowing warm air again. I brought the car back and waited 3 hours when they told me it would only take an hour to inspect and just for them to tell me the issue is not the parts they are covering based on the letter. I was better off not taking my car in at all. I paid $310 for the issue to not even be resolved. I would like a call from a Supervisor!
He helped understand the whole process and was very kind. Thanks again Oscar for all your help.
From Chris ****
Had to wait before 10 minutes before someone to take me in to sign for the service.
Honored my service quote, very pleasant experience! Service manager John B and Kenya service adviser were honest and efficient! Thank you!
Thank you for your help blessings
Quick, accurate and efficient!
Fue muy agradable gracias al el excelente servicio de Kenya
He was a great service agent awesome energy friendly and attentive thank you
Thank you for the excellent service! Oscar did a great job explaining ACH step of the process. Truly appreciate the work you did on our older model vehicle. Gives me renewed appreciation for the Honda brand!
Erick was very helpful and communicative on the progress of my Honda civic. He did a great job I’ll make sure to bring my vehicle to him again.
Thanks for the great service!
excellent service and very friendly staff
Oscar was great. He kept me up to date and explained everything.
Thanks for the help.
Oscar is always so helpful and a great communicator. I always request him when I bring my Element in.
Great service and very friendly staff!!
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