Everyone at the dealership was fine, I have no problems there. My only issue is it took five hours just to get a simple oil change. I dropped off my car at 10 AM with an appointment and I was not able to pick up my car till 3 PM. It really ate up most of my day for something that should take maybe 45 minutes? Especially when there are drive-thru facilities doing a full oil change in 15 minutes. I know you can’t compare the quality between the two but still, five hours for an oil changes ridiculous. But at least it was part of the maintenance package so it was essentially free. If I would’ve paid for that service, I would’ve been pretty upset.
Thank you Oscar for going all the way digging into my questions about my vehicle. Everything from service to payment was smooth.
The wait time for regular oil change is a bit ridiculous.
You have the “express service “ stickers on your service area windows but there is nothing express about the service!
I waited over 2 hours for my oil change service
Matthew definitely made me feel he will take care of my car situation. With the best possible service.
Thank you very much for your great , and efficient, fast service, I am looking forward to do more business with Freeway Honda .
This is my four time owner with Honda .
Best regards,
Nang & Linda Luong
Is a pleasure to have Michael is a very nice person he always answer my questions and my concerns am very plis with his service
Eric is extremely helpful and always takes care of any issues with my car. Very happy with his support!!
Very good service Thanks guys happy holidays
Very pleased with servive
Oscar treated me like I was important and that my concerns mattered. He was very patient with my constant questions and issues. Thank you Oscar.
My wish for Freeway Honda is that discounts could be made available to people like me, who had bought my car there, have gotten all of my service work done there, and am a disabled senior to boot. Maybe a ‘punch card’ or BOGO or something other than an occasional minimal coupon.
Thank you for considering my request.
Thanks , everything it’s ok
Oscar consistently take great care of our service needs
Like always every helpful in everything answered all my questions explained everything in detail
Matthew is a great advisor
Adrian answered all my questions. He was very efficient and helpful.
Matt was prompt and got me the replacement tire as soon as possible. He also recommended an alignment which was completed quickly. Thank you.
Erick did a great job of keeping me informed about the progress of my car. He is patient with all my questions and has answers for all of them.
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