I brought my car in for a premium service and no one bothered to tell me or point out that one of my tires was unsafe to drive. I had to find out an hour later when my tire popped on the freeway. I’ve been to other dealerships to have my service done and they have all talked to me when my car needs extra maintenance. I am very disappointed with the lack of communication this dealership has. This leads me to believe that the service that I paid for was not properly done!! I am very disappointed with this dealership’s maintenance department you put my family and I in danger!
Everyone was very friendly, thank you very much for the service
Oscar Moguel is a true professional and always provides outstanding service with great communication. Thank you Oscar!!
Tom Clark - Crevier B
Freeway Honda has always been consistently helpful, friendly and professional.
It was great Kenya help me a lot I have not word to describe all her help can said may god bless all Honda employees Kenya was the best
Great customer service. Super happy with everything.
Oscar was great keep up the great job. You are very knowledgeable of your work. Thanks again for your help
Mic K
Very knowledgeable technicians.work was done to my very satisfaction.
Hector Gonzalez was very easy to work with. He kept me up-to-date with progress of work ordered. However, I have issue with your service folks of always adding items needing immediate repair. My husband and I are seniors on fixed income and cannot afford the costs of these items that the service department keep adding. Like today, I brought the car in for an oil change. Bam, 3 more items were needed at a cost of close to $1,700. Who can afford that? I declined the most expensive item of $1,300+
So far so good. I was surprised that service was completed
In less time than service rep. said work would be completed. which made me wonder did
All maintenance get done in that time frame?!!
Other than that wondering- I’m please with service!!
The entire team at Honda Santa Ana are simply amazing!
Thank you Oscar for your help!
As always - great service!
Saib communicated well, sent pictures of the repairs needed, explained the repairs thoroughly and gave me all the information we needed. He didn’t pressure us when we indicated we wouldn’t be able to agree to all the repairs, (because we had warranties elsewhere that covered the services) and was very respectful.
Very happy, excellent service
The check in and check out process was easy and the service was completed within the anticipated timeframe. My car continues to run perfectly. Thanks!
Great and fast service! Super helpful experience from Oscar
Hector was (is) amazingly helpful and kind spirited.
I am very happy with the service. Everybody was friendly and professional.
Matt was extremely attentive and helpful. He has great communication and his customer service skills are exemplary.
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