Everything was in good condition
I’m really doing my part to keep my car running good
I appreciate john kindness he was very helpful..????????
Repairs completed in the time frame anticipated(after part was received). Warranty covered as anticipated.Friendly, professional intake, updates, checkout. Thanks!
Please don’t change any settings on the vehicle like headlights.
Was quick and easy. Thank you
The service rep was great. However, I had an 8:00 appointment. I arrived at about 7:50 and waited for A HALF HOUR!!!!!!!!!!!! before anyone showed up to take care of me. Unacceptable!!!!!! Also the bathroom was a mess. I will possibly bring my car to another dealer for my next service.
Mr q went out of his way to help me with my car ,he did an excellent job I am very satisfied with the service.5hanj you very much
I waited in check in line for over 12 minutes when I arrived.
I was waiting for my vehicle in the waiting room and got a call from my husband telling me the car was ready because they called him at home instead of using the number I supplied at check-in (my number). not sure how long I would’ve sat there if he didn’t call me.
Coffee machine was broken
Jessica provided excellent customer service! 5 stars ⭐️
Q Holt has always been my servicing agent. He provides me with information I need and rationale of what and why what was needed. Completely satisfied because I trust Q Holt.
Great service, thanks angelo
Super efficient and he got me on my way quickly which was appreciated.
Totally satisfied thank you for all your help Mr.Q. Holt always excellent service you’re the best thank you.
I have been working with Rosalina for several years, and I truly cannot say enough good things about her. She consistently provides exceptional customer service, professionalism, and genuine care for her clients.
In fact, Rosalina is the main reason I continue to return to Norm Reeves Toyota. It is rare to find someone who combines professionalism with such a personal touch and commitment to customer satisfaction.
Thank you, Rosalina.
I had a great experience during my oil change service. The staff was extremely friendly, professional, and welcoming from the moment I arrived. They completed the oil change quickly while still making sure everything was done properly. I really appreciated the excellent customer service and how smoothly the entire process went. Thank you for making it such an easy and pleasant experience!
Disappointed that I paid $200+ to be told my gas cap wasn’t tightened enough. I don’t know how that would make multiple lights in my car go off, including the off road symbol.
Very easy, dependable, and John helped me with everything I needed
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