Great service, thanks angelo
Super efficient and he got me on my way quickly which was appreciated.
Totally satisfied thank you for all your help Mr.Q. Holt always excellent service you’re the best thank you.
I have been working with Rosalina for several years, and I truly cannot say enough good things about her. She consistently provides exceptional customer service, professionalism, and genuine care for her clients.
In fact, Rosalina is the main reason I continue to return to Norm Reeves Toyota. It is rare to find someone who combines professionalism with such a personal touch and commitment to customer satisfaction.
Thank you, Rosalina.
I had a great experience during my oil change service. The staff was extremely friendly, professional, and welcoming from the moment I arrived. They completed the oil change quickly while still making sure everything was done properly. I really appreciated the excellent customer service and how smoothly the entire process went. Thank you for making it such an easy and pleasant experience!
Disappointed that I paid $200+ to be told my gas cap wasn’t tightened enough. I don’t know how that would make multiple lights in my car go off, including the off road symbol.
Very easy, dependable, and John helped me with everything I needed
Angelo was very courteous & professional. I will definitely be bringing both of my toyotas to Norm Reeves
Very thorough and professional
Angelo went above and beyond to accommodate me and my needs for having my car repaired, Transportation to get me back to the dealership, etc.
Angelo was prompt, professional, and easy to work with.
I have an appointment at 9:45 AM. I show up at 9:15 AM. Did not even check in until 10:10. Got my service done at 1:30PM. Did not received any text or call to find out if the car is done. I have to come to the desk to find out that my car is done. I am very disappointed.
Muy mal servicio de parte de la persona que me atendió nunca me mandó las recomendaciones del mecánico espere mucho tiempo ya que el no se comunicó conmigo cuando mi carro estuvo listo yo tuve que ir a checar que mi carro está afuera no se disculpó atendió a otra persona que estaba llegando antes que ami muy pero muy mal trato de este hombre no da buen servicio al cliente y por su culpa perdí una cita importante para mi
I didnt get a call back in a timely manner when my car service was completed. I went to the dealership and saw my car parked for pickup. I dropped my car off at 8 am and went to the dealership around 130pm. Ive been taking my car here for 9 years and it has always been ready by 1pm at the latest. I only got my oil and filter changed. Holt did say it was a very busy day. I always drop my car off between 7-8 am.
Fast service and quality service
I scheduled an appointment with a 4-Hour window and dropped my car off at 9:00. I have two very young kids that are in Camp and when I went back at 215 to get my car they were just getting started on the service. I'm not blaming anyone and I wasn't mad but I feel like that kind of timeline is unacceptable. I had to ask them to stop the service Midway and put my car back together so that I could be on time picking both of my kids up for camp. As a single father scheduling my time is very important and a courtesy call in the morning to tell me that they were not going to be able to get to it would have helped me out a lot instead I sat around all day for 5 plus hours waiting for my car which was never actually serviced to fix the recall. Usually unsatisfied with my service at Toyota. This particular visit was an exception. Like I said a simple call in the morning to explain what have really helped me out a lot today.
Took from 8 am to 6 pm as opposed to being told a 4 to 5 hour estimate. There were no status updates about the delay. I called 4 times and was not able to get anyone on the phone.
Provided me with excellent service.
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