Everything was perfect. Jessica was friendly and knowledgeable. Harry the shuttle driver was also pretty fantastic.
The service was great! Thank you!
John Bautista (Service Advisor) actively listened to my maintenance concerns and took action to have these issues inspected/evaluated and resolved.
He was great - fast, professional, and kind.
Sometimes other car services can be condescending, but Karina was so kind, helpful, and patient!
Waited over 4 hours for my car. Never received any updates or multi inspection results although there seemed to be many.
Little too long for oil change only :
Appointment
IN : 3:20 pm
OUT: 5:45 pm
Jessica was amazing. Very sweet and explained everything very well.
Mr. Gonzalez was very helpful, fast, and professional.
Checking was extremely slow but service was great.
All’s good. Everything was done and delivered on time. Thank you Joshua.
John was great. Handled business like a professional.
I was actually immensely frustrated at my appointment. I dropped my car off and had zero communication. I saw online the service dept closed at 630 and was getting nervous about the timing. I messaged through the app and called several times to get an update on the status of my car and what time I should come back to pick it up. I was never replied to or called back after multiple voicemails. I ended up calling the sales department. They said everyone was long gone and he would try to see if he could do anything and would call me back. Also never called back. So I was left without a car over night into the next morning. I was meant to do something that night for a friend and had to leave them high and dry. I also had a tennis lesson in the morning I was unable to go to because I was left carless. It wasn’t until I called again 3 times the next morning someone finally let me know my car was ready. It wasn’t Denise. She had long gone and had the day off.
I’ve never had a bad experience with coming to you for service but this was not only frustrating, it cost me additional money and was massively inconvenient.
When I arrived that morning to finally get my car, my keys were hard to locate, I hadn’t been checked out, no paperwork was ready. It was a mess.
Richard was amazing. His ability to build rapport quickly, active listening skills, and ability to problem solve real time is outstanding. He communication skills and empathy were way beyond my expectations. Thank you so much for placing my trust back in Toyota dealerships, Richard!
Joshua was very helpful. It was our first maintenance and he was very helpful in helping us get through it and answering our questions.
John did excellent customer service , from beginning to end. I highly recommend him as asset to Norm Reeves. Pleasant work with.
Q always takes good care of me. I trust him.
Arrived on time but waited 20 minutes for the attendant. Before she arrived, and she was good, the gentlemen prior were not as helpful. Maybe you take in too many appointments Mondays or you have a lot of walk ins on Mondays. I’m steering clear of Mindays. Josh was great and was the driver of the van.
Social