Richard was amazing. His ability to build rapport quickly, active listening skills, and ability to problem solve real time is outstanding. He communication skills and empathy were way beyond my expectations. Thank you so much for placing my trust back in Toyota dealerships, Richard!
Joshua was very helpful. It was our first maintenance and he was very helpful in helping us get through it and answering our questions.
John did excellent customer service , from beginning to end. I highly recommend him as asset to Norm Reeves. Pleasant work with.
Q always takes good care of me. I trust him.
Arrived on time but waited 20 minutes for the attendant. Before she arrived, and she was good, the gentlemen prior were not as helpful. Maybe you take in too many appointments Mondays or you have a lot of walk ins on Mondays. I’m steering clear of Mindays. Josh was great and was the driver of the van.
I cane to this Toyota dealership to get my vehicle service done.. once everything was completed they send you the itemized copy of the receipt letting you know what you are getting charged for… I was not expecting to pay way less than what the receipt said.. I was very pleased and I will continue to bring my car for services at this location in the future… I have also purchased my very first car here back in 2014.. I still have that car and I purchased a second one back in 2021
Robert went out of his way to provide amazing customer service, your company is very lucky to have someone like him representing your team.
Jessica was great! She was personable and very knowledgeable. I appreciated her answering all of my questions.
He is always helpful and a great communicator
Karina was very helpful and very customer service oriented she took well good care of me as well as my support dog Ozzy she was very thoughtful and kind to us
John Bautista was not communicative at all.. I dropped off my vehicle during my lunch hour and he advised he’d let me know if they would have to keep it overnight I never heard back from him till about 530pm I left my vehicle at 11am my husband had to call the service department multiple times to get a hold of him when he finally called back he gave me no run down on my vehicles outcome services were done last week Friday I’m just now TODAY (Monday) getting the (your vehicle is done) message horrible service
John was pleasant to work with and he provided great service.
Karina received my car and kept me informed of the recall progress. She called me to pick up the car when it was ready. It took the 4 hour estimated. Karina made the process easy.
Excellent service from start to finish. The service advisor was honest, efficient, and made the whole process easy. My car was ready when promised, and everything was clearly explained.
Thank you Robert for the help and excellent communication.
I totally trust Robert and the great service Zi always get.
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