Very knowledgeable & helpful!!
Thank you for servicing my vehicle.
4.5 hours for an oil change :(
Richard heard my description of the problem and solved it very quickly and effectively, Many Thanks!
1/10 on communication. I took my car in for service 7 days ago, it was supposed to be ready in 2 hours. I’ve been ghosted ever since. Please someone call me.
Thank you I appreciate that
Quality matters..that is why l am completely satisfied..
Karina is so helpful and sweet I am truly lucky to have gotten her everytime I come in for a maintenance or whatever I need she is there and always willing to help. She really goes the extra mile!
As a business owner I recognize quality employees and you’ve got a good one in Josh.
Robert was committed to finding a solution for a challenging audio system issue in my car. He was diligent, supportive, & understanding. Although the issue eventually took a few months to resolve, Robert was helpful every step of the way. I believe Toyota is fortunate to have him as part of the service department team.
My appointment was made for same day and my vehicle was serviced quickly to my surprise. I was happy about the overall service including being taken care of by service rep Robert Farr. Thank you Robert,
Karine was excellent. Very thorough in her job thank you.
Muy bien el servicio gracias
The service provided by Jessica was excellent!
Very efficient and quick.
Joshua was very friendly and informative throughout the service appointment. Service was surprisingly quick.
I tried going to Chula Vista Toyota because it is closer to my house. I had an appointment and had to wait 30 minutes just to talk to a rude service advisor. When I commented on the long wait, there was no effort to try to make up for it so I left without getting my car serviced. All this to say that customer service really matters. I will drive my car the extra distance to get it serviced at Norm Reeves.
Everything was smooth and easy. She took good care of us.
Denise is always friendly, professional, and gets the job done!
Social