Norm Reeves Toyota of San Diego Auto Repair Service

Robert was very helpful and professional. He addressed my concerns in a timely manner and my car was serviced much sooner than was expected. I had a pleasant experience.

Always an easy process and very comfortable waiting area. Employees super nice and friendly.

I thought Rosalina was assigned to my appointment. Apparently it was given to Denise. I had requested to have my sunroof looked at but there was no mention in the report. What exactly is included with an oil change? Is checking the cabin filter included? I declined the service to replace it. It was noted that it was in upside down. Did you at least reinstall it correctly? I had texted Denise if you had a shuttle service. I did not receive an answer. I ordered a Lyft. When I got there, I finally found someone to assist me. I told them Rosalina was assigned to my appointment but they could not find the paperwork because it was assigned to Denise. I thought Denise would appear and let me know how everything went, but I did not see her. Too bad Greg Miller changed hands, little more personal service there. As an aside, I went to the body shop to get an estimate on some bodywork (nothing related to the car while in service. Completely unrelated) they said it would take 20 min for estimate and they would email me. Have not heard back as of today Saturday July 11th. I know it is not your department, just thought I would let someone know. Nothing further needs attention. This is just FYI.

He provides great service

I was told my truck needed a brake fluid change because the oil was dirty. I had one done last August. I feel that I was charge for a brake oil change that was not done last August.

Karina was really good at what she did. She caught a fault of skipped service and corrected it right away correcting the issues from yall Mesa AZ branch. Really appreciate you making sure that my car is safe for me. Thank you so much. First person to ever explain and tell me what was done to the car and voiced real concerns. Definitely the best experience at Toyota maintenance I’ve ever had.

Fast, accurate and so professional

Robert was on top of my order and kept me informed. Very nice person!

I would have appreciated a text or call from Robert to update the status of my vehicle

fast and friendly!

Richard is an asset to Toyota. Richard cares about his customers also went above and beyond to satisfy his customer Thank You Richard P Norm Reeves San Diego Ca. Keep up the AWESOMNESS!!!’

Very professional and responsive

Very efficient. Went out of her way to assure I had a ride from and back to the dealer. Expert and friendly.

Q is amazing! He always provides exceptional customer service!

Thank you Q.

My service was done at 4:08 but the main person never told me. I waited until nearly until 6pm

Good Customer Service. She is very professional, patience and kind person. Thanks!!

Robert is the best

Always pleasant!

Robert is the best. Professional, courteous, timeky and fast. Love his excellent service. Love the great mechanics