I came in to get my trunk door fixed
waited long. “definitely not longer than 2 (hours)” wasn’t the case.
* i did have an appointment *
After I signed the paperwork, took my keys and went to the truck, I discovered the following.
1. Rear seat was up with the battery compartment off.
2. Upon attempting to start the vehicle, I observed the truck was left in SERVICE mode.
I trust the service provided by the Norm Reeves employees.
Q Holt one of the best mechanical advisor,so I prefer to choice him because he knows what is the best customer will satisfied, and I do, its the pruce is the guarantee quality.
I had an outstanding service experience thanks to Rosalina Canez. From the moment I arrived, she was professional, welcoming, and extremely knowledgeable. She kept me updated throughout the entire process, explained everything clearly, and made sure I felt confident and taken care of.
What really stood out was her attention to detail and how much she genuinely cared about providing excellent customer service. She made the whole experience smooth, stress-free, and efficient. It’s rare to come across someone who is this reliable and consistent.
Rosalina is an absolute asset to this dealership/service department, and I truly believe she deserves recognition for the way she represents the company. If I could request her every time, I would. She deserves a raise and/or promotion without question.
Thank you again, Rosalina, for going above and beyond!
Karina’s customer service was EXCELLENT. She was very patient with me and answered all of my questions in a cordial and knowledgeable manner. Thank you for all of your help today, Karina!
John was very nice and followed up, explaining the entire service being done on my car. Shuttle driver was also very nice!
Perfecto job 100 guees sevice
Q has always been spectacular
Worse services i ever had at this dealer. When I come up, he didn't show up so I called the manager for help. That was still happened when my car finished. He disappeared at his desk until I called someone for help.
John was consistently professional, caring, and efficient. I'm glad he's been my service advisor for the third or fourth time now.
Always a job well done! Q is simply the best. Amazing service.
Thank you. Great service!
Angelo is kind, friendly, and communicative. Great employee! Give him a raise!
Amazing staff and follow through!
Outstanding service. Robert Farr has excellent customer service.
Friendly, courteous and fast service.
Social