Tim Rau,our service coordinator, and your entire team were excellent. It's always an enjoyable experience and our RX came back bright and shiny.
I give my experience this week with the service department at Airpark Jeep a zero, and I will never be back. I brought my car into the dealership and asked John Otero to look at what I was being told was a bent axel. I believed I had a bent axel because the top of the front passenger tire was slanted inward. After a few days John called me and said everything was good to go, and that any issues would have to be fixed by buying an “after market ball joint package.” I proceeded to ask John about the slanted wheel, and he told me the wheel was “within specs.” I found it weird that John was essentially saying that Jeep build vehicles without wheels that are strait up and down. I could see that our conversation was going nowhere, so I agreed to come pick up my vehicle. When I arrived at the dealership, I proceeded to question John if he had seen the wheel, and he told me he had not looked at the car. He again told me that the slant of the wheel was within vehicle specs, and that there was no additional issues or wear and tear the slanting tire would cause on the vehicle. When the vehicle pulled up, I asked John to come outside and finally look at the car he was speaking about. As soon as John looked at the car he said “oh yah, it’s bent.” John then said he needed to go back and talk to the shop foreman, which I believe he did. John told me that his boss and the shop Forman had dealt with my Jeep, and that he would have to talk with them. Once he came back, John admitted that the shop foreman had confirmed the axel was bent and needed to be replaced. He also confirmed my tire would take severe wear and tear since the wheel was slanted.
This was an absolutely embarrassing look for Airpark Jeep’s service department and shop foreman. Why would Airpark Jeep’s representatives flat out lie to me? This does not seem like a practice Jeep would like it’s dealerships to engage in? It appears that not only did your service representative John Otero lie to my face, but as he stated to me, his boss and the shop foreman were aware of and looked at the vehicle. I would like a call from the general manager of Airpark Jeep to discuss.
Thank you,
Ben M
Kyle continues to do a fabulous job addressing any and all concerns, scheduling, etc. with the vehicle. It is a pleasure working with him. Marty A
Excellent service. Thank you so much for taking very good care of us.
Davon is absolutely the best! He offers exceptional service and not everyone take as much time to make sure that all is done right.
Thank you Davon,
GAIL G
Hassan has been great to work with. He’s always looking out for his clients and makes sure they get the best treatment and pricing.
Hassan was very helpful and did a great job keeping me up to date on the status of the service on my car. Also, the associate who helped get my vehicle provided exceptional customer service.
Joe Acevedo is sharp, proactive, competent and on top of his game. Very personable and relatable . You don’t want to lose this guy, so put him on the fast track ! His example will bring everyone around him Up !
Tim was a great service rep!
Only one thing
Someone missed wiping off one whole front corner of car -Zlantech
Tim was so nice and kind. Kept me posted during the repair. I would refer Tim to anyone I know. Model professional!
Scott Monte is the best and most trusted service representative! And just servicing my SUV there I feel safe! Thank you for your professionalism!
Richard is the man! Great service and makes the service experience enjoyable.
Felt he was open and honest v
Really love the service @ your dealership, especially my Advisor, Scott. Appreciate all the effort you put into giving your customer the best service experience ever!
Other than the problem I have to return for, the experience e was good
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