No estimate provided and a whopper of a bill.
Great service advisor and lot attendant, service was excellent.
They are all helpful and care about our cars. Love taking my car there!
Because he is very nice with us all time
Mr. Morales was polite and professional! I felt he was honest and caring and he took the time to listen to me and focus on what I was saying. Some people just give you the "yah, yah" and look around as though they are too busy to deal with you. Mr. Morales did not so that and I appreciate him and your business should as well.
I was just disappointed with the confusion that I had with the spark plugs. I had replaced it at another shop in Feb but forgot I did it. I had told Scott to help check, which he diligently done. I was assured the spark plugs were originals. However I found out later from the shop that because they use genuine Lexus parts, it looks like the original. I learned a lesson that I will have to stick to one location and keep going there so I don’t need to rely on my memory. It’s my fault. Unfortunately because the dealer service cost more, I don’t think I will return. Scott did an excellent job, was friendly and attentive. I’m just upset with having replaced the spark plugs twice.
I did wait about 15 minutes before a service advisor came to help me
Your team Alex, John and Will are the most wonderful and amazing team at Airpark.
They give the most upmost outstanding customer service I have EVER received at a dealership in 40 years!
Annemarie Reinke
They never finished. Waiting weeks and the service manager and Tech lied over and over. I’ll never come there again.
Brad is one good service advisor
Hassan Sarum was outstanding! He was efficient, friendly, and the best service consultant I have ever had. This was my first experience usingSouth County Lexus, as I have recently moved. I will NOT go back to my former Lexus dealer. Hassan very patiently helped me with my direct assist after my car was serviced and washed. Thank you for such great service! ????
I enjoyed the service and the friendly people that you have on your team.
Hassan, was amazing took care of me and all my car needs. He is truest an asset to you company. Thank you so much for your wonder customer service.
Edgar was very professional and explained everything to me very clearly. He made me feel very comfortable
Tim was very attentive, kind and professional, and communicated well. Thank you for great service!
Social