Excellent experience.
Thank you.
I'm extremely pleased with the outstanding service. I received from anthank you very much.
Anthony was courteous and professional. I had no issue with his service and support. What we do have an issue with is Jeep making us pay for a fog lamp that was clearly defective. It burned out in just over a year. We have owned cars for over 10 years and never needed to replace a light in that time span. 13 months is not acceptable for an original jeep light. This was missed on a past visit and we should not have to pay.
I am writing to formally express my dissatisfaction with the service I have received regarding my vehicle. My car has been left unattended for over a month, which is unacceptable and has caused significant inconvenience.
In the meantime, I was provided with a loaner vehicle that is significantly less fuel-efficient, resulting in increased out-of-pocket expenses. This only adds to my frustration, especially given the lack of timely updates or progress on the repair of my original vehicle.
Additionally, I was told that a concern I raised—specifically regarding wind noise from the top of the vehicle—is “normal.” I have owned the exact same make, model, and year of this vehicle previously, and I can confidently say that this is not normal. Dismissing my concern as imagination is not only unprofessional but also disrespectful to a customer familiar with the car.
At this point, I expect clear communication, prompt resolution of the repair, and appropriate compensation or remedy for the delay, inconvenience, and added expenses I’ve incurred.
I would appreciate a response within [insert a reasonable time frame, such as 3 business days] with an update and a plan to address this issue.
Excellent and speedy service, friendly also. I would 100% recommend this Jeep dealer/service to others. Thank you!
Mr Small is a complete professional caretaker of my Jeep and has kept me safe and continuously on the road for years. I appreciate his willingness to make sure my little Jeep remains safe and sound. I’m 86 and he treats me with concern and kindness. I need his knowledge and expertise to stay safely on the road. Living alone at my age, I feel Mr. Small is essential to keeping me safe and mobile. He is greatly appreciated.
Superior support keeping my older vehicle on the road.
Service Rep was excellent! Very Professional and excellent follow through, I will be back
Richard is the best. It’s not easy to find good service advisors that treat customers like they are the focal point. He exemplifies what you should expect when you pull into a dealership
Richard, my service advisor, was great. Patient and helpful. Scheduling a service appointment isn’t as straightforward as I would like, but I’m probably in the minority. I wanted to talk to someone about my needs and the online and automated voice were off putting.
It’s a pleasure to work with Kyle. I find him to be competent, considerate and friendly. I trust him.
Gary was great! He got me in right away and was very friendly
Anthony is very responsive, very efficient, is a great troubleshooter, can’t say enough good things about him
My service advisor was awesome and the express lube department did a fantastic job
Very pleased with the service and Anthony’s team. Thanks you Anthony. ????
Anthony got our jeep scheduled for repair and then let us know when it was ready for pickup. He had great customer service qualities. That is hard to find nowadays.
Anthony, our service guy is top-notch! He always gets the job done and done right!
Gary was really helpful getting our service done quickly and helping get a part that was needed. Very appreciated!
Social