As always, amazing service and incredible customer care by Scott and team.
Very friendly and great service
Scott service 5 star ?? quality!
I highly recommend South County Lexus for all car service
Kyle is awesome! He has a great personality and he always makes sure my vehicle are safe are ready to get back on the road. Id be happy to write a survey.
I left vehicle (22 TRX) for a week to get the HUD fixed that has not been working since I bought it month ago from your dealership and an oil change. I called to check whether it was ready on 11/25. They told me they didn't know and would call back in the morning. Well they finally got oil change done his morning 11/26. Ten they proceeded to tell me that the HUD wasn't working. Of course it's not working. That's why I had it in there to fix. Then they said they wouldn't have time to diagnose the problem before tomorrow. Basically they had the vehicle since 8am on Saturday 11/20 and they #idnt even look at it till today 11/26. Very disappointed and won't come back for service next time.
Joe immediately diagnosed the issue, walked through the solution, and managed expectations extremely well. Got my car done ahead of schedule and was communicative throughout the day
Angello in service and Juan in sales were great!
My service advisor Ronnie Crowe is knowledgeable, professional, responsive, and communicative. I couldn't ask for anything more.
Excellent service from Ronnie Crowe
Would definitely recommend him to anyone looking for an honest service consultant.
Service was excellent! Staff are courteous and service advisors extremely helpful. My car was ready as scheduled.
Jacob did a great job I may use him as my main advisor. I have been using airpark since 2008. Been through many advisors and when I find one who will stay with the company and Is knows the job that's who I stick with. If he keeps up the good work I will stay with him
I arrived early, but was taken in promptly. Staff is friendly and courteous. Smooth, pleasant experience.
John was outstanding-as usual. Always informative and attentive to customers needs. Thanks ????
We want it fixed. Happy so far
Took 8 days to complete minor repairs. Vehicle was not even touched for 4 days. Worst customer service ever.
I really like your store. Everyone is very friendly and helpful. I know when I bring my car in it will be in good hands and taken care of properly and I believe l won’t be taken advantage of. I especially like and trust Kyle. He is friendly knowledgeable and listens to my concerns. Twice l had a different adviser and left wondering if my car was really taken care of. Kyle explains what needs to be done and does not force any extra unnecessary work on the car. Kyle is an excellent service advisor and a perfect representation for your store. I enjoy the coffee and donuts too. Thank you.
Great service like always
Surprise to have to wait three hours for an oil change when I had an appointment. Almost $100 for an oil change is much too high. The car wash was horrible.
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