Berkshire Hathaway Automotive Group

another great experience

5 stars

Always friendly and addressed all concerns

service was fantastic

Great service..Ruben was excellent.

Tim is always great!

Appreciate going above and beyond to see if a concern is covered under warranty

Hassan is a great person to ask for if you’re looking for things to get done efficiently, effectively and professionally.

None

Kyle is great!!!

Excellent customer service

The service department had my car for 5 days! I was without my car and was told that I could get a rental car if the warranty work was "valid." In other words, the codes had to be run to vet the warranty work. Well, the car was not worked on until midday on the 5th day. I know this because my Uconnect notified me of the electric chart fault. After calling MULTIPLE TIMES throughout the week, I finally spoke to joe on the 4th day. He said that he was sorry that the service was taking so long and that 14 technicians called in sick. Unfortunately, I was without my car for 5 days, while it is under warranty. Ironically (or not), I never got a rental because the car was ready at the end of the business day on the 5th day. It is a great deal for the dealership to not pay out for a rental. Bad communication and poor planning is evident in the service department. Our other car -a Toyota was in/out of the Right Toyota in one day for warranty work. I really like my car (Pacifica Hybrid) but I absolutely DREAD bringing it in for service.

Ruben and his team was great! When I dropped off my new Jeep Wrangler they said it might take until Tuesday but called at end of day to pick it up. Thank Ruben!

Communication between myself and the service agent was lacking.

I’m happy to write a very favorable 5x5 review of the South County service team, which performed flawlessly, as usual. Hassan Sarim had everything under control and made the whole experience pleasant (which is a far cry from your competition).

It was excellent Evan my consultant is very professional

Quick & efficient.

The service was great… but unfortunately my jeep still has the death rattle.. and I’ll be coming back in.

Kyle Heckathorn is a first tier service manager, he deserves a RAISE!

Great job!!