Berkshire Hathaway Automotive Group

Richard was great!

Thank you Anthony, as always professional and in great spirit. It's so easy to work with you. You are much appreciated.

Richard was Great! Vehicle is ok. The fee I paid, for the work provided is ridiculous. No need to respond unless I get a substantial credit. BM

Good job on my service.

Anthony is an excellent advisor - Thx Much !!

Great service

Gary did a great job. I found an oddity in that the engine light at the vehicle start now flashes only for a split second after the warranty repair. I have not taken it back since I was without my Wrangler for 3 weeks last time and its not even at 3k miles. This is not Gary’s fault but makes me wonder why this is happening now and what will happen later on.

Upon first arrival I was told I was making demands by Anthony. I made an appointment for 8:30 am on Thursday. I arrived and was explaining that if the diagnosis and repair would take longer than a half day, I would need a rental/loaner. This is standard industry practice for dealership service deportments. Anthony immediately passed me to John when I questioned his availability of loaners and ability to contact enterprise rental. John was able to provide me a loaner and explained that the diagnosis was sure to take several days. This was so due to the extreme backlog of vehicles. A simple diagnosis, repair and oil service took 6 days to complete. This is not John’s fault. Clearly the department is overwhelmed. People cannot be without vehicles for days on end to accomplish an oil change. John was able to adequately meet our needs both with repair and loaner but 6 days is far too long for such a simple job. The expectation of a new and extended warranty is to not be nickel and dimed and to be taken care of as if the vehicle isn’t missing. If Airpark cannot meet this expectation in the future, I will unfortunately have to take our Pacifica to a dealership that can.

Great service!

exceptional service as usual. Anthony was great .. I want him as my service rep in the future.

Great service! Thank you John and his team.

Kyle was extremely helpful and got me back on the road despite the challenges. Will definitely chose this store in the future.

Anthony was very helpful and efficient!

Richard Small is always very kind and professional. I will highly recommend him to people I know.

Richard was great and very helpful

He was great!

Kyle is such a pleasure to work with. Not only is Kyle super welcoming and friendly, he also is thorough and patient. I can always count on an honest review on my vehicle and helpfulness along the way. Thanks Kyle!

The interior of the car had a bad smell once completion of service. Other then that, everything was well.

Richard was very professional, and explained everything really well!

John is very professionally at his job courteous and a great person! All great service !