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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9370 reviews 71%
4 star 2747 reviews 21%
3 star 247 reviews 2%
2 star 449 reviews 3%
1 star 356 reviews 3%
Review Us
Yuet F.
5 out of 5
6/29/2025
Friendly and helpful
Kevin T.
5 out of 5
6/29/2025
Randy was friendly and helpful as always!
Ian S.
5 out of 5
6/29/2025
Fantastic and efficient, thank you so much
James G.
2 out of 5
6/29/2025
There is no doubt you have performed the necessary oil change, several filters replacements, and several inspections with the utmost skill. The problem is that these tasks should not have cost over 600.00, even for a Lexus. Are your cars really that more complicated than a Honda? I think not. That is the source of my dissatisfaction. Perhaps add to that problems with Bluetooth and phone connections never working from day one and now the rear tail gate intermitidly not working and you want 2,000 or more each to fix them? Someone is making a lot of $ on rather simple electronics.
Goce M.
5 out of 5
6/29/2025
It was a smooth experience as always. David always delivers.
Martin S.
5 out of 5
6/29/2025
Great service yet again at Putnam Lexus. Really appreciate George as our service advisor.
James Y.
5 out of 5
6/28/2025
As always, great, friendly, timely service.
Carole G.
5 out of 5
6/28/2025
Awesome service to pass smog control and thank you for valet service for my car service
Adriana A.
5 out of 5
6/28/2025
Alma was courteous, efficient and communicative. She did a great job!
Robert W.
5 out of 5
6/28/2025
Great job
Joseph C.
2 out of 5
6/28/2025
After the service appointment, the car was returned with bird droppings on the windshield—which weren’t there when I dropped it off. Typically, the car is washed as part of the service, but this time it wasn’t cleaned and was returned in a messy condition.
Bonny J.
4 out of 5
6/28/2025
Putnam Lexus Service in Redwood City is the reason I have bought five Lexus cars over the years! Kudos to the service department employees.
Linda K.
5 out of 5
6/27/2025
Benjamin’s was very helpful for me
Larry W.
5 out of 5
6/27/2025
Randy and your team is courteous, professional, and pleasant. Give Randy a raise.
Jeff W.
5 out of 5
6/27/2025
Randy was great. Always pays attention to the details.
Dean M.
5 out of 5
6/27/2025
Service was so swift and quick. Mr Randy as usual handled with respect and responsible manner. I am proud of being Lexus Lover
Gary I.
4 out of 5
6/27/2025
David was excellent! no delays. got a loanercar and carfixed.
Michael Sharilyn.
4 out of 5
6/27/2025
David Liss is a fantastic service representative for Putnam Lexus. He explains the complete maintenance my LS460 requires in a way that makes me feel comfortable with the decisions made. David keeps me informed about the service progress. He embodies the professionalism I expect from Putnam.
Zaydoon J.
5 out of 5
6/27/2025
David was great, very helpful, and very professional. Everyone else who help me was excellent too. The service was fantastic.
Brian V.
5 out of 5
6/27/2025
The team was awesome. Everything went as they stated. They helped with a loaner. All went smoothly.

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