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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9320 reviews 71%
4 star 2727 reviews 21%
3 star 246 reviews 2%
2 star 447 reviews 3%
1 star 352 reviews 3%
Review Us
Elaine A.
5 out of 5
4/28/2026
I always get the best care and customer service from Putnam Lexus! Randy is engaged, caring and follows through promptly. He treats me we respect and is very professional! Thank you, Sincerely Elaine A
Michael T.
5 out of 5
4/27/2026
I appreciate the professionalism of Michael Kim. The car was serviced quickly.
Sara S.
5 out of 5
4/26/2026
Michael Kim Was very responsive and friendly. Thank you for a great service
Wing Y.
5 out of 5
4/26/2026
Great service. Keep me up to date about my car status.
Jennifer B.
4 out of 5
4/26/2026
David was very thorough and took me through all of the options for replacing my tires. Even though it was a lot of work, he made sure the car was ready by the end of the day.
David M.
5 out of 5
4/25/2026
Randy is the BEST!
Jean D.
5 out of 5
4/25/2026
Randy is awesome! Happy with his service in Putnam! ????
Sam G.
5 out of 5
4/25/2026
Exceptional service
Sukanya L.
5 out of 5
4/25/2026
David and team are super wonderful and helpful ????
Sears L.
2 out of 5
4/25/2026
I requested the 70,000 mile service. I did ask the service advisor to adjust the rear gate to its maximum height. When service was done I paid the bill online and returned to the dealership to pick up the car. The cashier presented me with the various releases to sign. The cashier asked me if I had paid for the parts. I had only requested new wiper blades. The cashier then gave me a price of over $2,000 for gate parts, which I had not authorized. The service advisor did not meet me to explain the situation or text me before I picked up the car.
Maria T.
5 out of 5
4/25/2026
El servicio de Benjamin fue de 5 estrellas. Muchas gracias por su atención a todo el equipo
Alex E.
4 out of 5
4/25/2026
Benjamin is great—very professional and nice. He was so much better than the last gal I dealt with.
Bassam N.
4 out of 5
4/25/2026
I appreciate David’s liss for his hard work to complete the fix to my satisfaction and would thank the dealership for their hard work to get an approval from Lexus to fix the car.
Cynthia R.
5 out of 5
4/24/2026
Randy is great! (And so are the others who helped me.) he explained everything thoroughly and followed up. He was absolutely wonderful when dealing with my old Lexus that ended up being declared a total loss by the insurance company. Randy was so helpful. I give him and the whole service department the highest marks! Thank you.
Jacqueline S.
5 out of 5
4/24/2026
Awesome very friendly
Arun M.
4 out of 5
4/24/2026
Randy is the best Service Manager I have the pleasure of working with. Arun
Vir Angelo.
5 out of 5
4/24/2026
Eda is amazing. She exceeded my expectations on customer care.
Chris M.
5 out of 5
4/23/2026
Excellent service
Ravindra I.
4 out of 5
4/23/2026
David was very good to work with. Patient and explained everything in a way that I understood. He was also willing to take my input and I did not feel pushed to get something done.
Anna I.
4 out of 5
4/23/2026
Eda is amazing! I booked appointment online and there must have been a glitch in the system or some technical error, because on the day I showed up my appointment was not in the system (I did receive a confirmation email, though). Eda was super helpful and nice, and made it happen despite the website glitch. The entire process was smooth and easy. The work was done fast yet of a high quality! I am truly amazed by the level of service provided to me. I really appreciate it!

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