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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9320 reviews 71%
4 star 2727 reviews 21%
3 star 246 reviews 2%
2 star 447 reviews 3%
1 star 352 reviews 3%
Review Us
Bohan J.
5 out of 5
4/23/2026
Very satisfied
Judith B.
4 out of 5
4/23/2026
David was absolutely wonderful to work with. He was considerate and helpful. One of the biggest deals was I came in with unfortunately a bad mood and left making jokes with him. I know this sounds a bit much for a brief interaction, but he managed to make my time there pleasant. Thank you.
Cynthia F.
5 out of 5
4/23/2026
Ben was very caring and made sure my concerns were met which I’m happy they were able to fix the problem. High 5! ????????
Masako T.
5 out of 5
4/23/2026
My visit was very pleasant. I could leave everything to Michael and just wait & relax. Thank you for a great service.
James C.
5 out of 5
4/22/2026
Randy was fantastic and the loaner process was smooth. Efficient and easy. Look forward to developing relationship with Putnam Lexus for my future maintenance needs.
Alicia B.
5 out of 5
4/22/2026
Randy is the best , always happy with willingness to help and aware that the work is done well
David S.
5 out of 5
4/22/2026
Michael was friendly, helpful, and explained everything well.
Kim L.
5 out of 5
4/22/2026
Randy was awesome!! Great customer service. Met my expectations and a pleasure to work with. Thanks so much Randy!
Larry P.
5 out of 5
4/22/2026
Excellent service!
Atsuko J.
5 out of 5
4/21/2026
The service was speedy and thorough. And, the waiting room was comfortable.
Silvana V.
5 out of 5
4/21/2026
I really appreciated all that'd did for me, keeping me up to date with what was going on with the car and making sure I had the best customer service experience possible, all throughout the process. Really appreciated!
Brian T.
2 out of 5
4/20/2026
The service itself was quick and probably very well done, however I went to get my car @5 and the service dept was closed. George didn’t inform me about closing hours for Saturday. Information said Lexus was open until seven. So, my car is still there because service doesn’t open on Sunday. That could have been handled better with a more detailed message.
Sabine C.
1 out of 5
4/20/2026
When we picked up our car back, none of the things that were told would be done were completed. When asked why, the rep was at lunch and the team didn’t know. So we just paid the fee due and Ben never followed up. We left a voicemail and email. We are extremely disappointed by the service we received.
Purvi G.
4 out of 5
4/19/2026
Michael is great. So professional and pleasantx. I have been buying cars from you guys for last decade. I really appreciate having the waiting room so I can sit there and catch up on my work in peace and quiet. A very nice gentleman - maybe your driver helped me find the password also for your network. Thank you.
Neil W.
5 out of 5
4/19/2026
Randy was great Kept me informed about everything
Daniel A.
4 out of 5
4/19/2026
Communicated well. Took time to answer questions and to let me know how to proceed when l Didn't understand when to pay the bill.
Debra R.
4 out of 5
4/18/2026
David always is quickly available to listen to my concerns and following through to see that everything is taken care of in a timely manner. He also quickly checked his record as to how much longer my service contract was good for.
**** R.
5 out of 5
4/18/2026
Benjamin always proves excellent service in a customer friendly way.
Michael K.
5 out of 5
4/18/2026
David was very attentive and informative
Zohar L.
5 out of 5
4/18/2026
Michael was helpful in explaining the service details and the inspection results. The waiting area is pleasant and well organized

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