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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9435 reviews 71%
4 star 2765 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 358 reviews 3%
Review Us
Nancy A.
5 out of 5
5/24/2026
I thought that George was great. He was extremely conscientious. I was was very pleased with the service that I received from him.
Mary P.
1 out of 5
5/23/2026
The back up camera is causing problems. I had no issue prior.
Gloria L.
5 out of 5
5/23/2026
George my advisor was informative, thoughtful, and reliable. Most importantly, I appreciated his honesty. Thank you very much.
Richard D.
1 out of 5
5/23/2026
when I got home I noticed a scrape on driver door.
Aleli G.
5 out of 5
5/23/2026
Super nice and very accomodating! Help me alot regarding my tire and what needs to be done. Thank you so mucb Mr. David. Excellent customer service
Michael E.
5 out of 5
5/23/2026
Randy and the team always deliver excellent customer service!
Michael J.
5 out of 5
5/22/2026
Ben and the team as always were fantastic!
Rodrigo K.
5 out of 5
5/22/2026
Excellent service
Elsie W.
5 out of 5
5/22/2026
Ben addressed all of my minor concerns. He is very friendly and courteous! Because I was early when I picked up my car, there were no sales people on the floor. He looked up how much a 2026 UX300 hybrid was. It was the loaner car I used.
Carmencita C.
5 out of 5
5/22/2026
No problem
Alan S.
4 out of 5
5/22/2026
You fixed what needed fixing
Douglas K.
1 out of 5
5/21/2026
Not Ben's fault but I still have to close rear hatch manually.
Debra H.
5 out of 5
5/21/2026
Randy is exceptional with customer service and personal attention to detail. Have dealt with him for many years and will continue to great satisfaction.
Nancy M.
4 out of 5
5/21/2026
Michael Kim was great at explaining my repairs.Even though it was costly he made certain what was done was done in a timely manner. Very pleasant and kind individual.
Bret B.
4 out of 5
5/21/2026
Benjamin has consistently provided excellent service and been associated with my account for many years. I trust his recommendations and because of that continue to go to Putnam for my service needs.
Alberta D.
5 out of 5
5/21/2026
Randy is very professional and a wonderful man he explain everything and calls when promised I will always go there as long as he is there
Jamie L.
5 out of 5
5/21/2026
Michael was absolutely friendly, kind, reassuring, transparent, and professional throughout the entire process. I could not be more satisfied with his level and quality ot care.
Steve B.
5 out of 5
5/21/2026
We always were a serramonte Lexus family but so pleased we tried Putnam. Everything was perfect. Thank you Ben and supporting staff. A+
Bruce F.
5 out of 5
5/21/2026
Benjamin is professional, knowledgeable, efficient and friendly. These qualities coupled with reliable and quality service gives peace of mind.
Sungjae C.
3 out of 5
5/20/2026
Actually I made a reservation with Michael Kim, but I’m not sure why I was assigned to David without any notice.

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