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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9370 reviews 71%
4 star 2747 reviews 21%
3 star 247 reviews 2%
2 star 449 reviews 3%
1 star 356 reviews 3%
Review Us
Silvia V.
5 out of 5
7/25/2025
Benjamin was very professional and kept us informed. He is a true asset to your team.
Lanette K.
5 out of 5
7/25/2025
Thank you for the great service and love the coffee and snacks too!
Lynn M.
4 out of 5
7/24/2025
David went above and beyond! I’ll ask for him next time.
Pradeep V.
5 out of 5
7/24/2025
Great service support by Ben
Naum S.
1 out of 5
7/24/2025
During the my appointment the car’s battery was inspected and in the report it was marked as an in good condition. I personally detected the serious damage (leakage) after car was returned to me after the service. After my finding the bat was replaced. I would expected that the issue with battery was detected and reported by Lexus technician but not by myself.
Lisa B.
5 out of 5
7/24/2025
Thank you
Veena K.
5 out of 5
7/24/2025
George was well prepared and new in and out about my car. He mentioned that he read the record/history of my car. Only once we explained what was needed to be done, he took care of it. Job well done George.
Carol D.
5 out of 5
7/24/2025
addressed my concerns in a very professional and thorough way
Ajaye H.
4 out of 5
7/24/2025
Lexus is lucky to have a service representative like Benjamin. I’ve owned businesses for over 15 years and I’ve had hundreds of employees, you have something special in Benjamin! Will continue to buy and service my cars through Lexus knowing I am in such good hands!!
Lisa W.
4 out of 5
7/24/2025
I always have a great experience at Putnam Lexus, from the service advisors (especially Ben), to the front desk, to the sales people and the shuttle drivers. It’s a pleasure to do business there!
Ronald H.
5 out of 5
7/24/2025
Randy kept me posted weekly on the of the status of the repairs.
Alfred L.
5 out of 5
7/24/2025
Ben was professional and courteous. He showed great interpersonal skills.
Berta S.
5 out of 5
7/23/2025
Everyone provided the best possible service
Travis B.
5 out of 5
7/23/2025
Alma was amazing as always so was Putnam lexus always the best service the best service team ever
Yu W.
5 out of 5
7/23/2025
Thank you David and Lexus team!
Steven L.
4 out of 5
7/23/2025
Alma was responsive and managed the process professionally.
Randi K.
5 out of 5
7/23/2025
Great service and advice on what’s urgent or can wait.
Manmit S.
2 out of 5
7/23/2025
Oil change was good, but the cleaning could have been better. There were several spots that were missed in the interior detailing.
Richard W.
2 out of 5
7/23/2025
The tailgate squeaking noise still existing and anything else is great. Thanks
Amy S.
1 out of 5
7/22/2025
Repair of the car took 4 days longer than expected. It was a known problem but somehow no one realized what a big job it would be. I was told each day for 4 days that it would be ready the next day. When I finally picked it up the heads up display and rims were fixed but the security bolts had been replaced with regular bolts. When I pointed this out I was given a set of security bolts. They offered to put them on but I opted to take them home and do it myself.

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