Putnam Lexus Auto Repair Service

They did not have time to complete the upgrade despite the fact that we started with a morning appointment. This was clearly communicated by Alma who said it would get done first thing in the morning. The next day I didn't hear from anyone. When I called back I was told Alma was out sick. It appears our car was forgotten until I called because the woman told me they could start the upgrade right away (at 2:30) in the afternoon so it would be ready right as rush hour started. I picked it up after hours and found that there was a black circle in my heads up display, and 3 tires were missing the special security bolt. Whoever had removed them tore apart the coating on the rims on 2 tires. One of the bolts was iny cup holder. Clearly no one had done a final quality control check before returning my car. Since it was after hours I had to call in the next day.

Great service - thank you!

Benjamin Nino did an excellent job communicating with me, explaining the work that needed to be done and how various parts contribute to the vehicle’s function. He was also very generous in offering me some discounts that were available for me to take advantage of. In addition, Ben was particularly conscientious about informing me of the progress being made to compete the repairs.

Quick and friendly service from Jessy at checkout. Ben was great about keeping me updated about progress on my car. I always appreciate the service I get at Putnam Lexus.

Great! Got me on my way early offered a ride and other options

George and his colleagues were very helpful. All concerns were addressed! Very professional!!!

Well done

Randy as well as all staff were very very good. Very professional and pleasant. Very good service and experience.

Everything was great! Benjamin was awesome as usual.

Excellent service!

Very good service! Thank you david :)

Sent in card - all Superlatives - ⭐️⭐️⭐️⭐️‼️

Everything was great and Ben did a terrific job!

My service advisor Benjamin Is The Best

Excellent service

Everything was great

GREAT JOB

Ben’s service was top notch.

Randy is great - was professional but sincere in helping me out. He also helped me with the info system. Everything went very well, thanks again! Bob

The total waited was too long