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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9320 reviews 71%
4 star 2727 reviews 21%
3 star 246 reviews 2%
2 star 447 reviews 3%
1 star 352 reviews 3%
Review Us
Kiran C.
1 out of 5
5/12/2026
The car battery keeps dying. It's a visible proven that has been raised in lot of forums. I can't keep running to the dealership for such a repeated problem
Howard B.
5 out of 5
5/12/2026
Randy has been my service advisor for years and always does a great job.
Debra J.
5 out of 5
5/12/2026
Service was excellent. Randy is amazing ????
Lauren D.
5 out of 5
5/11/2026
David was very helpful.
Sylvia C.
5 out of 5
5/11/2026
Great service! My car always feels like new when I pick it up and this was no exception.
Thibaud L.
5 out of 5
5/11/2026
Professional, efficient and pleasant
Hope W.
5 out of 5
5/10/2026
Outstanding customer service!!
Dennis G.
5 out of 5
5/10/2026
Eda is always very pleasant and professional. Thanks!
Michael J.
5 out of 5
5/9/2026
I was very happy that everything was on schedule. I got a great loaner car. But I didn’t need it for long because the job took less time than expected. And cost less. I’m very pleased with George and the service department.
Gary K.
4 out of 5
5/9/2026
I met Mike at the Service area and he explained exactly what was being serviced and provided a realistic timeframe for completion. He asked if we wanted to have the car washed and it was given back to us in like new condition. The service techs completed their work quickly. Overall the experience was fantastic.
Lawrence M.
4 out of 5
5/9/2026
Michael was outstanding, as usual. I had my 15k done with him a couple of weeks ago, but on Thursday, I had a bad flat tire late in the day. When I got into Putnam at 5 pm, Michael immediately had technicians assess the tire and had the replacement service and tire lined up for the next morning. He sent me home in an Uber and was there next morning to make sure that everything was ship shape, including a new wheel lock for my RX 500H. Bravo.
Yang G.
5 out of 5
5/9/2026
Ben is very patient and conscientious. Thank you very much.
Lynn Y.
4 out of 5
5/9/2026
Eda was right on time to greet me and check me in. I realized I requested many service items by mistake and when I told her about my mistake, she had already corrected it on the service request form. I was very grateful for that and thanked her. I really appreciated Eda’s help to make the service experience an excellent one.
Betty S.
5 out of 5
5/9/2026
George was super polite and professional - thanks!
Janet O.
5 out of 5
5/8/2026
Personable and professional. Very knowledgeable about the car
RONALD B.
5 out of 5
5/8/2026
David Liss, keeps me well informed while the service has been performed. he’s a pleasure to work with, very sincere and everything. He says he make sure is handled properly.
Ronald B.
5 out of 5
5/8/2026
David LISS, is a pleasure to work with he keeps me well informed through the process.
Yazhou C.
5 out of 5
5/8/2026
David is great. He provides professional, considerate, responsive service. I am happy working with David.
Meredith M.
4 out of 5
5/8/2026
Randy Solomon is the best. He takes an interest in his customer’s needs and makes sure their satisfaction is his top priority. I am pleased he is my Service Advisor and I will stay with Putnam Lexus as long as he is there. Quality performance is a must with me.Thanks for the opportunity to commend him. Most sincerely, Meredith M
Donald R.
5 out of 5
5/7/2026
Great service from David!!!

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