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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9360 reviews 71%
4 star 2745 reviews 21%
3 star 247 reviews 2%
2 star 449 reviews 3%
1 star 354 reviews 3%
Review Us
Jenn W.
5 out of 5
10/26/2025
None thanks
Pramod P.
5 out of 5
10/26/2025
Alma was awsome!
Jonathan S.
4 out of 5
10/26/2025
Great service experience. Wi-Fi wasn't working
Doris N.
5 out of 5
10/25/2025
David Liss was courteous friendly and answered all of my concerns.
Harriet B.
1 out of 5
10/25/2025
I’ve been struggling with my suv hatch for a year. Maybe the latest visit will eventually solve the problem, but it isn’t resolved yet given the absence of a necessary part.
Luis S.
5 out of 5
10/25/2025
Hi Randy Everything clear and easy to follow Thank you for the service
Kasey N.
5 out of 5
10/25/2025
Randy is always friendly and professional and I appreciate that he make sure he addresses all of my concerns. I also appreciate the lounge for working while I wait. Great service all around.
Amy S.
1 out of 5
10/25/2025
Even after the last 2 visits where the car had to be brought back to fix cosmetic damage that had occurred during the service, there was a new scratch on the interior. This was not proactively noticed or brought to my attention. When I brought it to the attention of my representative he called a vendor to find out if and when it could be fixed. He has since confirmed it can and we are waiting to hear back from the vendor about when I can bring it back. That will the the 4th visit I will make to Putnam Lexus to fix damage that started with a basic minor service.
Leon K.
4 out of 5
10/25/2025
Randy is the best
Lucila F.
4 out of 5
10/25/2025
George Aguirre was courteous, calm and very very helpful. I’m thankful for his excellent help and attention to my requests. His answers precise the service done and I was so happy to resolve my problem. I thank George Aguirre for all his attention and action under pressure. Thank you George and thank you Lexus!!!
Phoenicia V.
1 out of 5
10/25/2025
After the September 9th service, the brake squeaks loudly every time I use it to stop the car. It just doesn't sound right, and I want to bring the car back in to have someone look at it.
Edward O.
5 out of 5
10/25/2025
Benjamin was concise and thorough with explanation of performed service and recommended repairs.
Lori B.
5 out of 5
10/25/2025
Benjamin Nino was awesome. Extremely professional and top notch customer service. My car was taken care of quickly and with ease. I highly recommend Putnam Lexus when you have a service professional like Benjamin Nino.
Malik S.
5 out of 5
10/25/2025
David, is very helpful and he listened to my concern. He did a great job updating while my SUV in service.
Sanaz Hariri.
5 out of 5
10/25/2025
Greg Dong and David Liss are two of the best in auto service industry. My best wishes for their continued success. Frank Hariri
Kenneth S.
5 out of 5
10/25/2025
Service was fast. Shuttle both ways was great. I am very satisfied.
Alice P.
5 out of 5
10/25/2025
Ok
Pamela R.
4 out of 5
10/25/2025
Alma always takes the best care of me and my Lexus. And she always goes the extra mile to be certain I am satisfied and get optimum service. Thank you Alma!
Fabian G.
4 out of 5
10/24/2025
Excelent response. Thanks
Lisa M.
5 out of 5
10/24/2025
Appreciate Ben’s customer service.

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