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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9358 reviews 71%
4 star 2743 reviews 21%
3 star 247 reviews 2%
2 star 449 reviews 3%
1 star 354 reviews 3%
Review Us
Kathryn R.
5 out of 5
11/7/2025
David’s service was above and beyond What I expected. I always get good care at Putnam‘s. Catherine Riley.
David K.
5 out of 5
11/7/2025
Michael, our service rep was outstanding. Thank you for taking care of our vehicle.
Ed O.
5 out of 5
11/7/2025
Ben was consistent and proactive with communication throughout the service process. Appreciate his attention and follow through.
Sukanya L.
5 out of 5
11/7/2025
David customer service is highly effective.he is always think customer first eventhough he has a doctor appointment. David is the best
Mike S.
4 out of 5
11/7/2025
Randy was great, made sure things were addressed efficiently and he clearly explained the vehicle report.
Erik M.
4 out of 5
11/7/2025
Ben did a great job listening to our concerns and then explaining next steps and solutions. Really couldn’t ask for anything more.
Maureen F.
5 out of 5
11/7/2025
I mailed ur postcard. U can read all my comments there. Great service. Randy a keeper
William R.
5 out of 5
11/6/2025
Yes very satisfief
Janet V.
5 out of 5
11/6/2025
After speaking to Randy about my concerns, felt better
Bernadett D.
5 out of 5
11/6/2025
Excellent job
Jeannine K.
5 out of 5
11/6/2025
Michael was great. Seamless process. Thx
Zhi N.
5 out of 5
11/6/2025
I had good service experience this time at Putnam. My advisor was pretty speedy and the vehicle was serviced in & out!
Gregory K.
4 out of 5
11/6/2025
George has always been friendly and the service levels are great. The convenience of being able to just pull up, get out and head to the waiting area is what makes coming back an easy choice. Snacks, coffee and wifi, what more can a man ask for. Maybe a massage chair? That would be great!
Hang Z.
5 out of 5
11/6/2025
very good thanks
Mona M.
5 out of 5
11/6/2025
Randy was great! Very personable, and he answered all my wuestion with patience and humor. Thanks Randy!!!
James L.
3 out of 5
11/6/2025
Service was good. Price was exorbitant.
Shumei W.
2 out of 5
11/5/2025
Did not like the communication. I would receive messages and ask questions. No reply. I am wasn’t aware that bringing my car in would have meant keeping it till Tuesday just because of the service advisors schedule. I also would have appreciated driving my car instead until they were ready to work on it. I went to pick up my car when David said and he left for lunch didn’t call me or finish the paperwork. So I had to go back and forth. Again the communication is very poor.
Laurel K.
2 out of 5
11/5/2025
The service was fine and George was helpful, thank you. It would have been nice to see in the website when I booked a 2:00 appt that I shouldn’t expect the car back the same day. For an oil change I wasn’t expecting to leave it overnight. Just a suggestion.
Edna A.
4 out of 5
11/5/2025
Randy follows through with what he is going to do for the customer.
Nancy M.
2 out of 5
11/5/2025
Advisor needs improved communication skills. Not available for phone call on day of service. No update on if car would be ready the day of service. No communication about the repairs recommended. Overall, very disappointed. Rates seemed excessive.

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