Very personable and efficient .
Michael was significantly better than my previous experience with David and the service manager who never returned my calls
Michael was a pleasure to work with. He's easy to work with and made the appointment go very smoothly. I also provided some options for future services which I appreciated.
Michael is very professional and organized. He is more like a service manager than a service writer.
The Sales Re Taz was friendly and very helpful. Tha finance Manager Josh was great!!!
The only problem was the windshield was not clear after service, only half of the windshield was cleaned up. The rest was great! Thanks to David and team.
Very nice and professional staff customer services the bests
Scheduling the service was a breeze. Mr.Kim was friendly and professional. I appreciated getting a ride back to work AND being picked up to get my car. The car wash was a nice touch, although there a lot of debris from the towels left on the car. Overall, positive experience and I will definitely come back.
When I took my car in, although two people helped try to confirm the issue they could not. They stopped when they couldn't see the issue. They didn't ask another employee to check. I suggested they drive the car, they said no. I went back home disappointed. I had to take a video to prove the issue existed. When I picked up my car, no one there was technical enough to answer any questions or to confirm the fixes with me. Very transactional.
I needed my windows, the front windows and the side windows cleaned inside and they didn’t do it so I’m gonna go over there Monday thank you
Sent in a postcard with comments.
Please not you have an incorrect email
On my file:
My correct email is
Excellent service. Nice able to get a loaner car. Got problem quickly resolved and under warranty too. Randy always good on communicating where car is
I chose Putnam service because everyone there are doing an outstanding job. I live in San Francisco, and Lexus in Serramonte is a lot closer to me , but I still want to have my vehicle serviced at Putnam. Especially this time with Randy. He did an exceptional job and he was able to get my vehicle done on the same day with the promised time. . So far I’m very happy with Putnam Lexus, and I will be back there every time when my vehicle needs service in the future. Thank you Randy !
Courteous and excellent service
excellent service as always! ben was regularly updating me on the service, leaking tire and recalled cable. the enitre putnam team makes service easy and convenient. i’ll be back in 6 months!
Long delay checking my car in for service and there were two people ahead of me who were also not being helped
Ben did a great job with always maintaining communication with me and providing updates while I was waiting for my car. He made getting my car serviced a breeze and look forward to continue brining my car to this dealership in the future.
Ben and the team were excellent! Answered all my questions and provided great service. Gave me an estimated time of completion and followed through!
Ben is an EXCELLENT service advisor!
Score card is in the mail with further details but ultimately would recommend Putnam Lexus and Michael to all friends and family
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