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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9358 reviews 71%
4 star 2743 reviews 21%
3 star 247 reviews 2%
2 star 449 reviews 3%
1 star 354 reviews 3%
Review Us
Kenneth S.
4 out of 5
11/20/2025
George is great
Jennifer K.
5 out of 5
11/20/2025
George, It has been my pleasure to give up my Mercedes and join the Lexus family! I have loved having no issues with my car and Putnam Lexus has made everything easy.
Barbara W.
5 out of 5
11/20/2025
Polite and professional
James C.
5 out of 5
11/20/2025
Service was excellent
Christina L.
5 out of 5
11/20/2025
Michael was amazing and I couldn’t ask for a better person to handle the service with care! Thank you so much!!
Theresa C.
5 out of 5
11/20/2025
George is always great!!
Ming Yang.
5 out of 5
11/20/2025
Good job
Michelle B.
1 out of 5
11/19/2025
The maintenance light was not reset, so now I’ll have to bring it back in to fix that. Communication could have been more timely.
Ann J.
5 out of 5
11/19/2025
George was thorough and explained everything I needed to know in great detail. Thank you
Kamran A.
5 out of 5
11/19/2025
Randy is an excellent service advisor. Very knowledgeable, friendly and extremely competent. He went above and beyond in sorting out the after market warranty coverage. Kudos to him!
Beverly W.
5 out of 5
11/19/2025
He understood my concerns and knew what needed to be done. The work was done well and on time. Thank you!!
Hope Musical.
5 out of 5
11/19/2025
Car looked great
Linh D.
5 out of 5
11/19/2025
David Liss was welcoming, attentive, polite, and efficient. Thank you!
Maridee H.
5 out of 5
11/18/2025
Best service always!!!
Jin-Wu W.
5 out of 5
11/18/2025
Thank you Randy!
Norimasa J.
5 out of 5
11/18/2025
Good service!
David M.
5 out of 5
11/18/2025
Timely, thorough service. Thank you, George. Dave Miller
Kevin C.
1 out of 5
11/17/2025
No need to contact me. In the end, I got the service I needed. But upon arriving, I was told that the part needed for the recall repairs was not available. When I expressed frustration, then it became available and the repair was applied. Had I not expressed frustration, then I would’ve had to come back another time. That is an odd experience and reduces trust.
Pargat S.
4 out of 5
11/17/2025
Randy was great in working with my schedule and getting things done in a way that reduced hassle for me. I also appreciated the Uber pickup/dropoff that let me get on with my day even without my car. Will definitely be sticking with Lexus service centers moving forward.
Rodney G.
5 out of 5
11/17/2025
I love working with Alma! She’s always so courteous and always makes sure my car is repaired exactly when she says it will be ready.

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