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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9358 reviews 71%
4 star 2743 reviews 21%
3 star 247 reviews 2%
2 star 449 reviews 3%
1 star 354 reviews 3%
Review Us
David L.
5 out of 5
11/22/2025
Very fast service, and Michael was very knowledgeable and professional
Larry F.
4 out of 5
11/22/2025
Thank you making comments available. David did an outstanding job on my car. It looked so clean and shiny I hated to drive it from the parking place. He said about two hours and he was correct. While I couldn’t see all the internal steps that had been done rotation of tires etc I appreciated how much effort had gone into this service. My husband and I bought the car . He drove it only twice , was hospitalized at the VA in Pali Alto and passed away this January. I truly appreciated the great care was given.
Andrea B.
5 out of 5
11/22/2025
Randy provided Excellent Service!
Keane H.
4 out of 5
11/22/2025
I am happy working with Benjamin again !
John T.
4 out of 5
11/22/2025
Michael was super professional and courteous. Felt very welcomed and even though it was the first time meeting him, he made me feel like we've been friends for a long time.
Vincent H.
4 out of 5
11/22/2025
David takes care of my problems and he is friendly.
Murray H.
5 out of 5
11/21/2025
As always excellent service! Thank you Randy and team!
Kevin P.
5 out of 5
11/21/2025
Wonderful service!
Amos W.
2 out of 5
11/21/2025
Loaner car wasn’t available even though I reserved my appointment online with purpose of having a loaner car available. Upon return I mentioned to Lexus that I had a hard time refueling the gas as the gas station pumps clicked as if the gas tank was full. Gas even leaked out the side when I was trying to forcefully fill the gas. I was hoping to not get charged but without any notice it looks like I got charged. Not a great overall experience at Lexus. Service to the car on the other hand seemed ok but I don’t know if I’ll be returning to Lexus for any service beyond standard warranty in the future.
Melina D.
5 out of 5
11/21/2025
Ben is always nice and courteous and he’s so professional and very nice
Patrick K.
5 out of 5
11/21/2025
Randy was polite, helpful, and respectful.
Leilani L.
4 out of 5
11/21/2025
Benjamin Nino took great care of my car and went above and beyond to fix the fabric color transfer to my camel color seat, which is very unusual for a car barely one year old. Benjamin made sure all possible resources were implemented to clean my seat. Glad to have him as my service agent.
Race C.
5 out of 5
11/21/2025
Very good experience from checkin to checkout.
William A.
4 out of 5
11/21/2025
Ben is awesome as usual. Came home and remarked to my wife about the quality of service at Lexus and particularly Putnam. Thx!
Anita A.
4 out of 5
11/21/2025
You’re lucky to have him working for you. He is thoughtful, listens to what you say and finds the answer to whatever the questions you have.
Joan O.
5 out of 5
11/21/2025
Excellent service advisor!
William R.
5 out of 5
11/21/2025
As always efficient, informative and effective.
Haiqing Z.
5 out of 5
11/20/2025
Great services!
Gavin J.
5 out of 5
11/20/2025
Extremely friendly and efficient
Michael J.
5 out of 5
11/20/2025
Ben was fantastic from intake to delivery. Great to work with. Mike

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