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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9358 reviews 71%
4 star 2743 reviews 21%
3 star 247 reviews 2%
2 star 449 reviews 3%
1 star 354 reviews 3%
Review Us
Minmin W.
5 out of 5
12/11/2025
I’m very pleased with David team for a great job they have done.
Diane F.
4 out of 5
12/11/2025
George and supporting staff go well beyond great care and great service Many of my friends who own Lexus vehicles told me to only purchase from your dealership due to the great service Definitelyvtrue!!! This is my first Lexus after always owning Mercedes Lexus definitely deserves the great reviews Thank you so much!
Daniel H.
4 out of 5
12/11/2025
Ben and the serviced team made sure that the brake repair on my LS430 was done correctly and provided a loaner vehicle during that period.
Karen K.
5 out of 5
12/11/2025
Very professional
Brent M.
5 out of 5
12/11/2025
Very Professional and great communication
Susiana W.
5 out of 5
12/11/2025
Ben was very helpful and explain the details of what was going to be serviced on my vehicle. He also took the time to explain that the warranty was set to expire and what options we had to continue receiving great service.
Roberto M.
5 out of 5
12/11/2025
Great service by Ben????
Rena U.
5 out of 5
12/11/2025
Everyone at Putman is exceptionally polite and efficient. Great customer care and great service!
Elaine L.
5 out of 5
12/11/2025
Service was great!
Gerald G.
3 out of 5
12/11/2025
I had a flat tire and came to lexus for repair. When they took the tire off they said it was unrepairable and could not be patched. It would have been nice to see why the tire was not repairable.
Carolyn S.
5 out of 5
12/11/2025
George was great
Mike L.
4 out of 5
12/11/2025
Michael proved excellent customer service and I loved the waiting roommates and expert lexus service for my RX350.
William P.
2 out of 5
12/11/2025
Never received explanation on service to be accomplished - or “after service” information upon picking up car. Felt somewhat “rushed” by the whole experience
Hossein E.
2 out of 5
12/11/2025
My second service time , while I had appointment , was suppose to be 2 hours. Sadly it was finished in 4 hours.David was very polite but who drop the ball, you guies figure out. Note this is the first, bad experience , after being with Putnam for over 10 years. Thanks Hossein
Atsuko S.
2 out of 5
12/8/2025
I’m very satisfied with the fact that I was able to make a maintenance appointment right after texting and I received the shuttle service. Thank you very much for that. However, I went to the front desk after arriving at the office when I was informed that the service was completed, but I was told that my car wash was not finished yet and that I would receive additional text once it was done, which meant I had to wait in the office for nearly an hour. Unfortunately I did not receive the text, so I had to check multiple times on my own. This was quite disappointing.
Sophia S.
5 out of 5
12/7/2025
Randy is an excellent adviser. He is knowledgeable and very responsible to make sure our car meet the safety requirement. He also reminded us the deadline for the factory warranty , that we really appreciated. We trust him as our car advisor , this is why we keep coming back to Lexus dealer for service.
Christian S.
4 out of 5
12/6/2025
Michael is an excellent service advisor. He researches car history when ordering work to be done. I appreciated that he explains the work to be performed as well as the rationale behind it.
Charlene A.
4 out of 5
12/6/2025
Very efficient and clear. Very pleasant.
Anabella C.
5 out of 5
12/6/2025
Very nice service
Womo I.
5 out of 5
12/6/2025
Yes, really fast, communicative service

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