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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9320 reviews 71%
4 star 2727 reviews 21%
3 star 246 reviews 2%
2 star 447 reviews 3%
1 star 352 reviews 3%
Review Us
Michael Sharilyn.
4 out of 5
5/18/2026
We are extremely happy with the service we get from Putnam Lexus and especially David Liss our service advisor. David consistently makes us feel valued Putnam customers by giving us common sense solutions for our service needs for both of our Lexus cars we purchased from Putnam.
Debbie A.
5 out of 5
5/18/2026
Randy is excellent as always. Loaner vehicle staff were also great.
Jack K.
4 out of 5
5/18/2026
Randy was creative and accommodating and timely delivered the overall service that was requested. JK.
Arun M.
5 out of 5
5/17/2026
Excellent service by Randy as always. Arun
Carol M.
4 out of 5
5/17/2026
Randy is always truly wonderful to us each time giving best customer service we’ve ever experienced compared to other dealerships! The parts man is wonderful too!!!
Souren F.
5 out of 5
5/17/2026
I had an excellent experience getting my car fixed and wanted to recognize the outstanding service I received. From start to finish, the process was smooth, professional, and honest. The team took the time to explain everything clearly and made sure my car was repaired properly and in a timely manner.
Michael E.
5 out of 5
5/17/2026
I especially appreciated having the interior of my car cleaned before it was returned to me.
Raisa I.
5 out of 5
5/17/2026
I want to thank you, Michael Kim, for his excellent service taking care of my car
Barbara B.
5 out of 5
5/17/2026
All staff very helpful and polite. We are impressed with the cleanliness of your total facility! Great customer service! Thank you!!!!
Alla A.
5 out of 5
5/17/2026
I know Benjamin for many years and he is very professional and always the excellent service!
Ivonne V.
5 out of 5
5/17/2026
Michael was great from start to finish. Friendly and professional. Answered all our questions and was very patient with us.
Steven G.
4 out of 5
5/16/2026
Randy was terrific (as was the woman -- I think it was Brianna who helped sync my phone ot the loaner car). The service was excellent and everything I had set up still worked after the software update. The car feels like new - somehow I am getting better electric miles than before the service.
Philip S.
5 out of 5
5/16/2026
Excellent shuttle service
Pamela B.
4 out of 5
5/16/2026
David is a very loyal , prompt professional attendant. I’m greatful to have him help and try to stick with David as much as possible
Randall G.
4 out of 5
5/16/2026
Randy is a top notch customer service representative. He knows my cars well. Over 7 years and 3 different Lexus his service has been excellent. It’s nice to have a car guy that you can really trust and will recommend appropriately. 5 star service. Thank Randy
Leonard B.
5 out of 5
5/16/2026
Randy is wonderful & always takes excellent care of us & our car.
Susan U.
4 out of 5
5/16/2026
Perfect execution. Everything went as planned. Thanks Putnam!
Elianne P.
5 out of 5
5/16/2026
Randy is always fantastic - great about follow through and keeping me informed. This time I also want to thank David who set everything up for me initially when I spoke to him on the phone. Fantastic teamwork!
Priya P.
4 out of 5
5/16/2026
Randy is great.
Pargat S.
5 out of 5
5/16/2026
Quick efficient and very friendly. Great service from Randy as usual

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