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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9435 reviews 71%
4 star 2765 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 358 reviews 3%
Review Us
Leena S.
4 out of 5
7/7/2026
Greatly appreciate the courteous service provided by Me Liss. Also highly appreciate Mr Luan Nguyen the Sales tech demonstrating the auto parking feature and patiently answering my questions on battery maintenance.
Maridee H.
5 out of 5
7/7/2026
Always the best!
Alan G.
5 out of 5
7/5/2026
David was great as usual! Thanks again!
Cheryl V.
4 out of 5
7/4/2026
He’s exceptional!
Paul F.
5 out of 5
7/4/2026
George has always been professional and concerning when recommending appropriate services
Karen S.
5 out of 5
7/4/2026
Michael was welcoming, informative and efficient. Service was completed earlier than anticipated. I needed a ride back to the dealership and it was provided quickly. Excellent experience, as usual.
Edward V.
5 out of 5
7/4/2026
Excellent customer care by David Liss. Maintained me updated and provided speedy professionalism.
Manuel F.
5 out of 5
7/3/2026
excellent service!!
Paul G.
5 out of 5
7/3/2026
Very pleased with all my interactions with Michael Kim.
Dennis T.
4 out of 5
7/3/2026
Friendly, Efficient, Flexible.Accommodating THANK YOU Randy!
Kevin H.
5 out of 5
7/3/2026
Fast, effective and efficient. The Putnam Lexus team is always on their A game.
Randy B.
5 out of 5
7/3/2026
Randy provides excellent customer service. Always puts my needs first which is why I keep coming back.
Lynne R.
5 out of 5
7/2/2026
Randy always communicates so well! I’m grateful for his expertise.
Josephine P.
4 out of 5
7/2/2026
Randy is an exceptional individual who puts the customer's Interest a priority
Al L.
5 out of 5
7/2/2026
Michael is very friendly and detailed oriented.
Robert S.
2 out of 5
7/2/2026
I feel ripped off at least somewhat every time. My car has 215k miles and a spark plug needs to be replaced. The cost for that was crazy high, plus 300+ for a diagnostic fee. And a laundry list of other repairs. My advisor apparently leaves about 3:30, so he called with an update, but I missed the call and got voicemail. When I decided to just pick up the car, I called your service department and told her my intentions. When I arrived, I was first told the paperwork isn’t ready. She ended up getting help from another advisor, he was the nicest guy you could ever meet. The advisers are great. Hate the game, not the players. Owners dictate the game. I’ve had two Lexus cars since 2000, but I doubt I’ll get another, I just can’t.
John S.
5 out of 5
7/2/2026
We had the best service ever with our serviceman Ben. He kept us informed many times during the day as to what they were doing to our car and when it was ready and went to pick it up. He was the best ever
Rhys B.
4 out of 5
7/2/2026
David was a pleasure to work with. I was in a hurry and he helped me with everything I needed in an expedited time frame.
Jennifer C.
5 out of 5
7/2/2026
Excellent service as always
Kiarash E.
1 out of 5
7/1/2026
I can reproduce the sound that comes from the left front wheel. It happens specifically when we break, but it’s not the break. I think it’s the suspension when I break the suspension goes down and up and it makes a squeak noise.

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