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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9320 reviews 71%
4 star 2727 reviews 21%
3 star 246 reviews 2%
2 star 447 reviews 3%
1 star 352 reviews 3%
Review Us
Rodrigo K.
5 out of 5
5/22/2026
Excellent service
Elsie W.
5 out of 5
5/22/2026
Ben addressed all of my minor concerns. He is very friendly and courteous! Because I was early when I picked up my car, there were no sales people on the floor. He looked up how much a 2026 UX300 hybrid was. It was the loaner car I used.
Carmencita C.
5 out of 5
5/22/2026
No problem
Alan S.
4 out of 5
5/22/2026
You fixed what needed fixing
Douglas K.
1 out of 5
5/21/2026
Not Ben's fault but I still have to close rear hatch manually.
Debra H.
5 out of 5
5/21/2026
Randy is exceptional with customer service and personal attention to detail. Have dealt with him for many years and will continue to great satisfaction.
Nancy M.
4 out of 5
5/21/2026
Michael Kim was great at explaining my repairs.Even though it was costly he made certain what was done was done in a timely manner. Very pleasant and kind individual.
Bret B.
4 out of 5
5/21/2026
Benjamin has consistently provided excellent service and been associated with my account for many years. I trust his recommendations and because of that continue to go to Putnam for my service needs.
Alberta D.
5 out of 5
5/21/2026
Randy is very professional and a wonderful man he explain everything and calls when promised I will always go there as long as he is there
Jamie L.
5 out of 5
5/21/2026
Michael was absolutely friendly, kind, reassuring, transparent, and professional throughout the entire process. I could not be more satisfied with his level and quality ot care.
Steve B.
5 out of 5
5/21/2026
We always were a serramonte Lexus family but so pleased we tried Putnam. Everything was perfect. Thank you Ben and supporting staff. A+
Bruce F.
5 out of 5
5/21/2026
Benjamin is professional, knowledgeable, efficient and friendly. These qualities coupled with reliable and quality service gives peace of mind.
Sungjae C.
3 out of 5
5/20/2026
Actually I made a reservation with Michael Kim, but I’m not sure why I was assigned to David without any notice.
Dennis H.
1 out of 5
5/20/2026
Intake and service were great, the staff is excellent. I was annoyed at a company policy that stated a hole a fire blanket caused by rodents needed to be replaced at a cost of over $10,000 where a simple patch would fix it. I am not going to make an insurance claim for something that has no bearing on the function of the vehicle.
Michael K.
5 out of 5
5/20/2026
Good service, thanks!
Amnon F.
5 out of 5
5/20/2026
Personable, cared about providing good information. Excellent service.
Kathy B.
5 out of 5
5/20/2026
David was great to work with!!
James I.
5 out of 5
5/20/2026
Randy is truly an outstanding professional
Chiang K.
5 out of 5
5/20/2026
David provided great service recommendations. Really appreciate his help
Thomas B.
5 out of 5
5/19/2026
Michael K did a good job to manage my repair. Even called me back on his day off!

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