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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6387 reviews 71%
4 star 1802 reviews 20%
3 star 170 reviews 2%
2 star 325 reviews 4%
1 star 259 reviews 3%
Review Us
Paul F.
5 out of 5
5/13/2024
What I always come to expect from George; complete respect and transparency in his professionalism. That’s why I come from San Francisco for service.
Sonja O.
5 out of 5
5/13/2024
Mr. Randy and team are working on all the aspects of experience and quality services. Thank you. My car is running perfectly with a new battery ????.
Yolanda C.
5 out of 5
5/12/2024
????????
Tom K.
5 out of 5
5/12/2024
Well done. Thanks David
Yimin M.
5 out of 5
5/12/2024
good
Seok Ki.
5 out of 5
5/12/2024
Good job. Is there a complimentary key ring for an anniversary service?
Mehrdad Y.
5 out of 5
5/12/2024
My service advisor Randy and the check in reception administrator were amazing. The whole process was quick and effortless.
Larry G.
4 out of 5
5/11/2024
David was excellent He made sure that I understood the service proposed and gave me a fair price The premium detailing was better than expected
Sanjay M.
5 out of 5
5/11/2024
Alma is exceptional at her job. Kayla and her partner at the front office also made the experience easy.
Richard G.
5 out of 5
5/11/2024
Brilliant service . Timely, prompt, and excellent communications
Alexander V.
3 out of 5
5/11/2024
Next day appointment availability. All parts needed were in stock. My car got a much needed wash. Clear communications. Availability of loaner car.
Melina D.
5 out of 5
5/11/2024
Ben was very nice
Marc S.
4 out of 5
5/11/2024
Randy is knowledgeable and responsive. He even got the foreman to assist in solving a mysterious intermittent problem, which is the worst.
Anne M.
4 out of 5
5/10/2024
Ben kept me informed regarding progress of service. Also added a service for a bike hitch. We are very happy
Angela J.
5 out of 5
5/10/2024
Randy was great, as always!
Claire T.
5 out of 5
5/10/2024
Very friendly and great service!
Pamela K.
4 out of 5
5/10/2024
Alma was a great representative of Lexus with every minute of interaction, pleasant, professional, a good listener and communicator. The process was seamless from my first contact with the Svc Dept making an appt, to being notified of the option to reschedule earlier in the day to have increased access to a Loaner car, to the videos, multi-point check, and even to replace the quality cover for my keys, and the carwash. Everything was done in a way that is extremely rare to experience these days. I hope every team member receives a solid living wage so they stay at Lexus. A great team!
Bernadine H.
5 out of 5
5/10/2024
Greg Dong provided excellent customer service.
Thomas S.
5 out of 5
5/10/2024
Good job
Patricia M.
5 out of 5
5/10/2024
Everyone was professional, pleasant, and prompt

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