Randy was great. But my vehicle still says “maintenance required soon” and I was told I need to return to Lexus to have to have this cleared. This is standard and should have been checked and cleared before I left with my vehicle
Everyone was very helpful and knowledgeable
Great service provided by Eda and appreciate the courtesy ride to my home by Angel!
From check in to loaner car the process was smooth. I appreciate my time being respected. The team did an excellent job. I look forward to working with Eda in the future.
Eda is awesome - thank you! Everything was great, as usual.
Dennis
George did a good job listening to my concerns with the issue my car had and followed up appropriately.
initially liked going to the dealership due to the thorough cleaning inside out upon return the car back to the customer. I love the end satisfaction. I didn’t get that same satisfaction today upon getting my vehicle back. Although I was informed they had clean my car before I left the dealership.
Upon returning home, the car was just vacuum but it wasn’t washed nor clean at all. There was a pretty decent bird poop on the trunk door and it was still there after I return home.
Ben & Peter, did a wonderful job on the repair for my car. I completely trusted their judgement and work. Great to talk with and kept me up to date always in the status. A very big thank you to both, Mike
Very nice customer service. Above and beyond. Instead of just calling me an Uber., I was able to use a loaner car which made for a very seamless back-and-forth from the dealership to Portola Valley. Also, my service bill was very low, which means that you guys did that which was necessary, but not looking for things to do. Overall great experience.
George the service rep was not responsive to messages and voicemail and very condescending in speaking to us. The problem was not found and therefore was not resolved, but George just kept repeating only a visual inspection was done and he and his technician Peter couldn’t replicated my problem so he wanted to take the car home and denied responsibility if anything happens with the car afterwards. I am usually very happy with Lexus’s quality vehicles and service but this experience left me very dissatisfied with the service I received. Our family owns several Lexus vehicles but may start to consider other brands now.
George is fantastic. Great service, great communication.
David Liss is an excellent Service Advisor. My son and I have a total of 7 Lexus automobiles which we have serviced at Putnam Lexus. (LS 500,NX 350H, NX 450H, IS 350, and CT200H). David has been very helpful, transparent, and honest in our dealings with your dealership.
I have been coming to Putnam Lexus since I bought my car over 3 years ago. Ben Nino had always made me feel welcomed and has explained everything, IN DETAIL, about what is being done. I truly appreciate the commitment to making me feel welcomed and apart of the Lexus family! I highly recommend you ask for Ben if you go in for service! 10/10
David Liss is a Top 5 Star Service Advisor at Putnam. He is patient, understanding, transparent, ethical, knows is stuff. He always gets back to you. I trust his recommendations. He understands his clients and builds relationships. I am fortunate to have him as my service advisor for my 3 Lexus Automobiles which included my LC500 and my also my parents’ 3 Lexus automobiles which includes the LS500.
David doing excellent work , outstanding performance ,
fantastic job !
As always, David Liss and his team provided excellent customer service. I hope and believe the care I receive from David and the service department will help me to keep my car for years to come. Thank you!
Michael kept me informed of every step of what was gonna be done to my vehicle Thank you Michael.
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