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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9453 reviews 71%
4 star 2769 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 359 reviews 3%
Review Us
Christine R.
5 out of 5
2/24/2023
George is very responsive and personable. Thank you.
Abdul Q.
5 out of 5
2/24/2023
Everything was excellent I am completely satisfied thank you for the excellent service
Deanna P.
5 out of 5
2/23/2023
He was very attentive to my needs and kept me informed on the progress of my service!!
Tom D.
4 out of 5
2/23/2023
Mr. Solomon has always done an excellent job in helping me. He is very professional, personable and trust worthy. I give him the highest marks. He represents your business very well.
Kathryn D.
4 out of 5
2/23/2023
Amazing client experience !!! Thank you so much Kenny provided exceptional service He greeted us in a friendly way, described what our course of action He checked in with us to tell us know about the process and when our vehicle was ready Extra hugs for checking my ignition keys and changing the battery. Kenny you are the best ????
Albert C.
2 out of 5
2/23/2023
I need to see. The check list. To see what you did. Al C.
Mike V.
5 out of 5
2/23/2023
Mario was very helpful and professional.
Raymond L.
4 out of 5
2/23/2023
I got details information of my RX350 service, and inform me what time to pick up my car.
Robert W.
5 out of 5
2/23/2023
Good friendly efficiency, and great shuttle service. Thank you!
Olena J.
5 out of 5
2/23/2023
Great service. Thank you ????
Susan X.
5 out of 5
2/22/2023
David was being very courteous friendly and professional, walked me through the list of services that my car needed for this and next maintenance. Highly recommend
Rebecca C.
4 out of 5
2/22/2023
Mario is awesome.
Marton E.
5 out of 5
2/20/2023
Randy was excellent. Whoever washed the car did a lousy job
Igor T.
2 out of 5
2/20/2023
We were charged $300 for cleaning the engine compartment. Very dissatisfied with the results, looks like it wasn't cleaned at all, all dirt remaining. I'm coming to this dealership for many years and you guys always did excellent work. What happened this time?
Mir Kourosh.
5 out of 5
2/19/2023
George is a very Courteous, professional and knowledgeable service provider. All customer service professionals are very polite and helpful.
Barbara M.
5 out of 5
2/19/2023
The service was excellent as usual. David always goes above and beyond what is expected.
Randy B.
5 out of 5
2/19/2023
Randy provides excellent customer service and is very caring and pleasant and pleasure to work with.
Frederick C.
4 out of 5
2/19/2023
Will continue having Lexus of Redwood City do maintenance on my Rx350.
Hao Z.
5 out of 5
2/19/2023
Good communications and keep me informed about the status
Carlos C.
5 out of 5
2/19/2023
Professional and excellent service !

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