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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9453 reviews 71%
4 star 2769 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 359 reviews 3%
Review Us
Howard B.
5 out of 5
3/4/2023
Randy is very personable and easy to work with.
Bobby I.
5 out of 5
3/4/2023
Mario was very professional and efficient. Will definitely return for future services.
Evonne D.
5 out of 5
3/4/2023
Mario is great! Everyone I encountered was pleasant and attentive. Great service experience. Thank you!
Ramon P.
1 out of 5
3/4/2023
When I went to pick my car, I was expecting George to tell me what was done to the car and why it was expensive. The car was washed but I found that it was not completely clean on the exterior, , there were some dirty spots, you may say you guys do it for free but I think you guys charge for that. Make sure the ones who are doing the car wash are doing a good job and doble check their work !!!!
Karen F.
5 out of 5
3/4/2023
Alma was great
Cynthia T.
5 out of 5
3/3/2023
Always an easy process
Willy C.
5 out of 5
3/3/2023
George was extremely helpful to our service !!
Robert C.
1 out of 5
3/3/2023
Randy was great. My only concern was the service wasn’t completely explained to me what it was going to be and i didn’t realize until after pickup that it didn’t even have an oil change. Also at pickup the car had been washed but had not been dried all the way and i ended up drying door jams and back hatch jams.
Yasmine E.
5 out of 5
3/3/2023
Superb service!
Norman G.
2 out of 5
3/3/2023
I asked for my rear door sensor to be looked at. The sensor that detects your feet doesn’t work consistently. A person tried to help on my way out and grabbed a sales person but it didn’t work for them either.
Marie F.
4 out of 5
3/3/2023
Mario was very attentive,nice and professional . No doubt I will look for him to take care of my car next time Also, Felix, the driver of your shuttle was extremely curtíous , a real nice man . Thank you Lexus!
John N.
5 out of 5
3/3/2023
Alma did a wonderful job with very little lead time from us. Please acknowledge her excellent service to us Thank you John
Ken K.
5 out of 5
3/3/2023
Your service department always offers first class service. It was great working with my service advisor, David. Thank you!
Carol B.
5 out of 5
3/3/2023
Everything was very smooth.
Andre B.
5 out of 5
3/3/2023
Appreciate all of the great work by Randy and the Team. Thank you.
Michael N.
5 out of 5
3/2/2023
I very much appreciated obtaining an appointment very quickly after I called. Fred was terrific in advising through the process. I’m very satisfied.
Lorena A.
5 out of 5
3/2/2023
Very helpful!
James C.
5 out of 5
3/2/2023
Very good
Naum S.
4 out of 5
3/2/2023
It’s always a pleasure to be served by Mario. His understanding and professionalism is the reason why I’m his client for many years. His work placed was changed fro Seramonte location to Redwood City and I am following him.
Melody Y.
5 out of 5
3/1/2023
George kept me informed about the status of my car which was great. He explained everything in detail. Excellent service, I would definitely recommend!

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