Randy is always helpful. You have a very good associate working for you.
Randall was an excellent service provider.
Mario was very good at responding to my inquiries in a timely manner. I thought there was a problem in getting an eta on my shuttle only to find the problem was with my phone.
Thanks so much for the great service
Mario communicated well and kept me up to date.
Very knowledgeable about my car, service needs and future visits. I felt like he really wanted to be helpful. (Great customer relations)
I have had five RX 350s. I had my daughter bring the car in and the service advisor even though I was on the phone didn’t listen to us and just gave us the woman treatment that we were complete idiots. We have had a long-standing problem with this particular car, that when it rains the door fills up with water. I asked him to check the seal and the drain on the door. When he went out with a service advisor, they decided that since my daughter said, sometimes she hears water sloshing it was caused by a water bottle that was in the pocket of the door. When my daughter was dropping it off, she heard from another person that sometimes when you have a sunroof leak that the water can fill up the door when we first bought the car we had to have the sunroof repaired and maybe that’s part of the problem. Anyway , I went to a lot of trouble to drop this car off. It was very inconvenient and we did not get the problem solved and he did the dismissal thing a woman don’t know what’s going on. It’s just a water bottle in the car door that’s causing the problem. Ugggggg.
George and the rest of the Putnam Lexus service crew were great! The hot water dispenser is broken- that’s the only thing wrong in the waiting room. But great service!
Excellent service! Thank you!
Everything went smoothly. Everyone was efficient and professional
Mario was very responsive to my question re cost estimate for service and very responsive to my request for having work done same day while I waited. Really appreciate the excellent customer service Mario; thanks!
The service was excellent .. The time wait was great! The waiting lounge was superior. The people were very helpful and friendly.
Thank you!!!
My car, one day after Putnam service is telling me "Oil Maintenance Required Soon". I don't know what the problem is and I don't know what
To do. It seems reasonable to assume checking the oil would be part of the service check I just had.
Me Randy is the Most Professional technician I have ever dealing with.
He have all my respect for him.
Thank you
I had scheduled service online for $142 then was quoted $400+! I had to correct the service manager who did price it correctly on the invoice. Additionally It was suggested that my tires require replacement. I doublechecked the tread and it is nowhere near as low as recorded on the inspection. these tires were replaced at 35k miles, are rated for that mileage , so at 55k on the car there is significant life still on them. Look, I get your business is struggling like most but for the first time after servicing two cars with you since 2016, I feel your integrity is in question.
Mario is great! Friendly and very courteous
Very expedient and love the car wash! Easy!
Fred took my service order and kept me informed of all steps being taken. He was very professional in all aspects of my servicing. I am completely satisfied.
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