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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9453 reviews 71%
4 star 2769 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 359 reviews 3%
Review Us
Tara A.
1 out of 5
4/15/2023
Mario and his communication with me was great and I'm really happy with the service I received. The only thing that was disappointing was that I received the car with only 5 miles of gas left. I'm sure I didn't drop it off with such a minimal amount and had I gotten straight on the freeway, I would have been in trouble. If someone had given me a heads up that, "hey, you might want to head straight to the gas station" or "would you like us to fill it up for an extra $****", I would have been really grateful.
Linda M.
5 out of 5
4/15/2023
Alma was very friendly and helpful. Good customer service!
Pamela C.
5 out of 5
4/15/2023
Mario answered all of my questions today. He is very professional and courteous.
Brett B.
5 out of 5
4/15/2023
Mario was great
Francis H.
5 out of 5
4/14/2023
Ben did a great job of keeping me informed throughout the whole process.
Anna L.
5 out of 5
4/14/2023
I appreciate David’s attention to detail and he offers great customer service. I couldn’t ask for a better advisor to help advise on how to care for my vehicle. Thank you!
June K.
5 out of 5
4/14/2023
Always great service with Randy
Gerald C.
5 out of 5
4/14/2023
Mario was very helpful and informative. He explained the condition of my car very well. Excellent job Mario.
Nena G.
5 out of 5
4/14/2023
George explained very clearly what work was required on my car, provided a loaner, and kept me informed on the work progress. I am very happy with the service provided at Putnam Lexus.
Meredith M.
4 out of 5
4/13/2023
Randall was great. He was professional, attentive and readily available to answer any question I had. I found him to be a very considerate person. A fine quality for a person who is also in the customer satisfaction arena. He is definitely an asset to your Putnam Team. Thanks for the opportunity to respond and commend Randall. Meredith M
Murray H.
5 out of 5
4/13/2023
Fabulous team and service! Five stars to Randy
Catherine M.
5 out of 5
4/13/2023
Randall was terrific, great service, super nice and I was very satisfied.
Luis R.
2 out of 5
4/12/2023
Everything was good, if I’m being nit picky I would’ve have really appreciated some rain x or something on the windows with the car wash. But that’s being nit picky.
James B.
5 out of 5
4/12/2023
Great service!
Bruce B.
5 out of 5
4/12/2023
Alma is outstanding! Friendly, efficient, professional and thorough. She went beyond what was expected to provide exceptional service.
Gloria L.
5 out of 5
4/12/2023
David was very professional and answered all my concerns.
Sabrin O.
5 out of 5
4/12/2023
Professional service advisor 5 stars
Theresa L.
5 out of 5
4/10/2023
Mario & everyone in the Service Dept fantastic to work with!
Bob H.
5 out of 5
4/9/2023
Efficient and timely. You have a great staff and department.
Debra H.
5 out of 5
4/9/2023
Dave did a fabulous job. Quick to respond to my texts. Everyone was so nice. One suggestion. You need a sign out front directing cars to service. I didn’t know which driveway to enter to.

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