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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9446 reviews 71%
4 star 2767 reviews 21%
3 star 249 reviews 2%
2 star 452 reviews 3%
1 star 358 reviews 3%
Review Us
Helena W.
4 out of 5
4/16/2023
Thank you for providing immediate support regarding to the miscommunication
Linda T.
5 out of 5
4/16/2023
David was outstanding.
Efi R.
5 out of 5
4/16/2023
Excellent job .thanks so much ????
Lynn H.
5 out of 5
4/16/2023
I was happy to meet Randy and have him as my new service advisor
Jone L.
5 out of 5
4/16/2023
Thanks Fred and Lexus team!
Norma G.
5 out of 5
4/16/2023
David provided great customer service.
Elizabeth A.
5 out of 5
4/16/2023
Timely response and very accommodating to the customer.. keep up the good work. Very satisfied with the service.
Ellani N.
5 out of 5
4/15/2023
David was excellent !!
Jeffrey B.
5 out of 5
4/15/2023
Nice, willing
Robert A.
5 out of 5
4/15/2023
Mario did an outstanding job helping us. Great service. Thank you.
Tara A.
1 out of 5
4/15/2023
Mario and his communication with me was great and I'm really happy with the service I received. The only thing that was disappointing was that I received the car with only 5 miles of gas left. I'm sure I didn't drop it off with such a minimal amount and had I gotten straight on the freeway, I would have been in trouble. If someone had given me a heads up that, "hey, you might want to head straight to the gas station" or "would you like us to fill it up for an extra $****", I would have been really grateful.
Linda M.
5 out of 5
4/15/2023
Alma was very friendly and helpful. Good customer service!
Pamela C.
5 out of 5
4/15/2023
Mario answered all of my questions today. He is very professional and courteous.
Brett B.
5 out of 5
4/15/2023
Mario was great
Francis H.
5 out of 5
4/14/2023
Ben did a great job of keeping me informed throughout the whole process.
Anna L.
5 out of 5
4/14/2023
I appreciate David’s attention to detail and he offers great customer service. I couldn’t ask for a better advisor to help advise on how to care for my vehicle. Thank you!
June K.
5 out of 5
4/14/2023
Always great service with Randy
Gerald C.
5 out of 5
4/14/2023
Mario was very helpful and informative. He explained the condition of my car very well. Excellent job Mario.
Nena G.
5 out of 5
4/14/2023
George explained very clearly what work was required on my car, provided a loaner, and kept me informed on the work progress. I am very happy with the service provided at Putnam Lexus.
Meredith M.
4 out of 5
4/13/2023
Randall was great. He was professional, attentive and readily available to answer any question I had. I found him to be a very considerate person. A fine quality for a person who is also in the customer satisfaction arena. He is definitely an asset to your Putnam Team. Thanks for the opportunity to respond and commend Randall. Meredith M

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