I wanted to switch my car from Fahrenheit to Celsius, was told that the technician Taz was not available that day. They would not tell me when he would be in or schedule a time for me, but for me to call back later.
I found this strange and not at expectations. Given that the technician works at Lexus, it would be a better experience to let me know when the tech wld be available to solve my issue.
I called back and was not able to reach anyone either.
My service went smoothly , Mario was very helpful .
Service was good. I was just a bit disappointed that my car was not ready that day.
I don’t usually say silly things like this but since 2002 when I bought my first Lexus SUV I have been out of my mind happy with the treatment that I have gotten which is why I keep coming back! Today was another example of over-the-top perfection because not only did I drop my car off but I wanted to see but offered for the future as an SUV and I had a wonderful experience with LY…
The fellow, David, who took care of my car today, went over all the concerns that I had as well as making the updates and whatever changes, cleanups & whatever had to happen to my car for its annual check up!
You folks are really over the top IMHO, I’ll never stop coming to LEXUS
David was very prompt, helpful and very kind
Great service and very accommodating with our needs for a loaner.
Ben and the team are outstanding!
I have been coming to Putnam Lexus for a long time. David was great and very helpful. Unfortunately, the team of cashiers (office staff) are not very friendly or welcoming. No smiles, don’t seem happy, no “how can I help you.” It is almost like the customers are bothering them. It is really unfortunate as they are part of the face of your dealership once a Lexus is bought.
Randy was very kind and professional.He kept me up to date with what they were doing to my car …very good experience
Thank you Randy !!
Mario is very efficient and I appreciate his help.
Alma was wonderful! She helped me understand the plan I had purchased. She was also able to help reduce my cost. Thank you! Having the “loaner” was very helpful.
yes, we are very happy with the service. Work was on time and exceeded expectations. thank you!
Everything is great thanks for services
Mario, and the guys that met me and got us started, and in the customer lounge to take care of the bill and returning the loaner car were truly great. Personable, professional, efficient, respectful and made the entire 1/2 day 5,000 maintenance a delight. Imagine that for a car service experience.
Six of the last eight cars we have purchased have been Lexus from Putnam (we have a ‘21 ES and this ‘’22 RX. Unfortunately, I had a very surprisingly and truly bad experience when I purchased this RX, not with Robert our sales guy, but with some support staff. Honestly, I wondered if this would be the case with the service staff. I am truly thrilled to tell you that I had a perfect service experience which brought me back in appreciating Putnam. Great job for me, you, and your company!
Well done! I asked for alittle addition attention in cleaning/wiping my seats and it was done to my satisfaction. I love driving off with a clean car. Thank you.
Wonderful and efficient service
David has been taking care of my car service for over 3 years and I couldn’t be happier. He’s very responsible, knowledgeable & competent person. David, please keep up the great job and thanks for your dedication to excellence :)
communication was non existent. I had to call to follow up and told only that the car was still being serviced. The only other communication I got was that the car was ready for pick up. Ben was on vacation and no one picked up the ball to follow up. No emails or text messages were sent to me. I came in to pick up the car on Friday and drove out of the lot and the blower sounded like a motorcycle so I immediately returned. I was told I should keep the loaner car and Ben would get back to me on Tuesday when he returned from vacation. That was ridiculous. I asked to speak to the manager and was introduced to Greg who handled the situation beautifully but everything before that was very poor. Additionally Ben did not review my prior service record while I was dropping off the car. He should have advised me of the outstanding service recommendations so I could have conisidered tsking care of them. Other than Greg addressing my concerns it was not a good experience. Greg was great.
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